Overview

ABOUT US Channing House is a leading not-for-profit Life Plan Community in Palo Alto, founded in 1960. We believe that older adults thrive in a vibrant setting that supports active, engaged and healthy living. We provide a sustainable, innovative community that promotes this lifestyle, while embracing respect and dignity for all who live and work here. Our team of 200 staff members, from Front-Line to Leadership, drive the mission of Channing House, providing services to the 265 highly engaged residents who call Channing House their home. POSITION SUMMARY The Administrator is responsible for the leadership, regulatory oversight, and operational integration of all resident-facing services across the continuum of care. Reporting directly to the COO, this role ensures excellence in service delivery from Independent Living, Assisted Living, Memory Care, and Skilled Nursing and works in collaboration with the team to achieve the organization's vision to be a role model in the field of aging services. The Administrator will play a central role in launching new programs throughout all levels of living, including the community's new Memory Care program and supporting the expansion through satellite campuses. This role will ultimately serve as the Administrator of Record for both the Skilled Nursing Facility and the Residential Care Facility for the Elderly (RCFE), assuming full regulatory accountability under California licensure requirements. The position is highly engaged with residents and families, particularly in supporting transitions between levels of living and guiding complex care decisions with compassion, clarity, and professionalism. The Administrator exemplifies our Core Values: Do the right thing; Be a team player; Focus on quality; Adapt to change. As the Administrator at Channing House, you will lead the team to promote a healthy and vibrant home for our residents and guide and care of our team of dedicated and talented team members, who do meaningful work daily. KEY RESPONSIBILITIES This position will be responsible for, but not limited to the following essential duties and responsibilities: General Responsibilities - 70% of job duties: Operations & Resident ServicesOversee the daily operations and budget of the community's Health Services and Wellness Services departments.Ensure coordinated, resident-centered service delivery across all levels of living that supports dignity, choice, engagement, and quality of life.Translate organizational strategy into operational plans, measurable goals, and sustainable processes.Serve as the Nursing Home Administrator (NHA) of Record for the Skilled Nursing Facility and RCFE Administrator of Record for Assisted Living and Memory Care programs.Lead resident services planning for campus expansion, Independent Living growth, and future service enhancements.Lead the operational readiness and implementation of the Memory Care program, including staffing models, employee training, program development, and regulatory compliance.Provide leadership during resident transitions between levels of living, ensuring effective communication, coordination, and compassionate support for residents and families.Oversee comprehensive wellness and life enrichment programs that promote active, healthy, and engaged living.Maintain systems to protect residents' personal property and ensure timely, appropriate responses to reports of theft or loss.Develop, implement and ensure compliance with written policies and procedures governing facility operations.Interpret applicable policies and procedures for employees, residents, family members, visitors, government agencies, and other stakeholders, as necessary. Regulatory Compliance and Agency RelationsStay informed of changes in laws, regulations, directives, and industry guidance that affect CCRC, Skilled Nursing, Assisted Living, and Memory Care operations.Ensure compliance with all applicable regulatory requirements, including, but not limited to:Centers fo