Overview In this hybrid Insurance Consultant role, you will be ADP's front line for solving client challenges through call and written support, training users on ADP technology, and coordinating with carriers to adjust coverage as needed. You'll influence client satisfaction by resolving issues, answering questions, and maintaining clear, actionable communication. You'll continually learn about the insurance industry and ADP products to provide informed recommendations. This position offers strong training, a collaborative and inclusive culture, and clear opportunities for career growth within a service-focused environment. Compensation / BenefitsBest-in-class benefits start on Day 1Company-paid time off for volunteeringOngoing training and mentorship opportunitiesMental health and well-being focusInclusive and belonging-focused culture ResponsibilitiesProvide customer support via phone and digital channels, addressing questions on coverage, rates, and ADP productsInvestigate, research, analyze, and resolve complex client issues with insurance product knowledgeEndorse coverage changes in collaboration with clients and carriers based on business needsDevelop and maintain effective written and verbal communication to ensure client satisfactionContinuously learn about the insurance industry and ADP payroll-related productsIdentify and recommend additional lines of coverage and agency-managed benefits administration tools Key requirementsAt least two years of experience in the insurance industryProperty-Casualty license required within 60 days of employmentCollege degree not required; experience or military background acceptableStrong communication and rapport-building with clientsProfessionalism and trust in client interactionsAbility to work in a fast-paced environment and adapt to varying questionsKnowledge of insurance products and industry practicesUnderstanding of Pay-By-Pay product and related processesFamiliarity with audit and dispute processes
Not specified in the original listing.
Not specified in the original listing.
