Overview

Inside Sales Manager - Glide Window CleaningLocation: Orem, Utah (in-office)Type: Full-time, salaried, exemptReports to: Head of MarketingCompensation: Base salary + commission. Earnings $120,000-$160,000/year.Build the sales team you always wished you were onYou crushed it at the door or on the phones. You know what a real leaderboard feels like, what it takes to get a new rep to their first big week, and why the first five minutes after a lead comes in decide everything. Now you want a seat where that experience runs the whole show.This is that seat. Glide is hiring an Inside Sales Manager to own the phones, the team, and the numbers.The job in four lines1. Culture / Team Development. You set the tone for the culture, you live our core values of Being Good and Doing Good, and you hold your reps to the same standard. Reps get coached regularly, they know where they stand, and they get better over time.2. Every lead gets called the minute it comes in. Not in an hour. Not after lunch. Now.3. We never miss a call. If a customer picks up the phone, someone on this team answers it.4. Every lead becomes the most valuable job it can be. We quote the whole home, we sell the recurring plan, and we treat every lead like it cost real money to earn, because it did.Everything else in this posting is in service of those four.About GlideGlide Window Cleaning is one of the fastest-growing home service companies in the Mountain West, serving six markets across Utah, Arizona, Colorado, and Texas. We are on TV in Utah, we run paid search and social in every market, and marketing puts fresh inbound leads in front of the sales team every single day. Our inside sales team turns those leads into signed customers by phone and text, from first hello to signed quote. The team is small, the tools are sharp, and everyone's numbers are on the board in real time.The roleYou own inside sales. The team, the metrics, the coaching, the hiring, and the results are yours. This is a player-coach seat: you carry your own quota and set the pace. You will be holding the line on the metrics that matter and building the team from here.You are inheriting momentum, a strong tech stack, and an owner who wants to hand you the keys.What you will do- Win the first five minutes. Every new lead gets a call within five minutes during business hours, and no inbound call rings out. You watch the board, close the gaps the same day, and own both numbers.- Run a tight pipeline. Every open opportunity has a next step and a recent touch. Nobody quoted goes more than 24 hours without a follow-up. You run the daily pipeline review and you keep it honest.- Get the most out of every lead. Reps quote the full scope, not just the front windows, and lead with the recurring plan. You coach to revenue per lead and average ticket, not just close rate, and you make sure a good lead never turns into a small job because nobody asked.- Coach like it matters. Listen to recorded calls every day, use the AI call scoring to find the moments that swing a deal, and run 1:1s and huddles that actually change what reps do on the next call. You are on the floor, not behind a door.- Recruit and ramp. Find the next great rep, interview them, and get them producing fast. Own the playbook and keep it sharp.- Keep the data clean. Our CRM drives commissions, marketing spend, and the scoreboard. Won deals get signed quotes, signed quotes get marked won, and lead source gets captured. You make sure it is right.- Sell. Carry your own weekly quota so you stay sharp and set the standard. You are measured on it like every rep, and it steps down as your team grows.- Report up. One weekly summary to the owner: leads, calls, close rate, revenue sold, and what you are changing. You bring answers, not just numbers.What winning looks like in 90 days- Lead response time under five minutes and holding, missed inbound calls at zero, with the alerts going to you instead of the owner.- Zero quoted opportunities older than 24 hou