Overview

Meet Leaf Home & Erie Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project. Trusted by more than 1 million homeowners across the US and Canada, we are America's largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms. We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience, excellence, and quality through 250+ regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. We're proud to say we've been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally. The benefits of working at Leaf Home are wide-ranging and include: Industry-best compensation packages Competitive paid health, dental, and vision insurance 401k with company match Paid time off including paid parental leave Individualized career development programs Childcare assistance Employee assistance programs, including legal, financial planning, and counseling Employee discount marketplace Employee Resource Groups such as VetConnect, DEI Committee, Women's Committee. Position Summary: The Inside Sales Manager is responsible for setting goals for the department and overseeing the day-to-day operations within the inside sales center. Essential Duties and Responsibilities: Calendar review and staffing for day-to-day operations. Recruit and interview potential new hires and leadership roles. Conduct new hire, veteran agent, and regional manager reviews. Advise training staff and oversee performance of new hires as they exit training. Identify areas of improvement and implement measurable goals for call center staff. Identify development areas for each representative and regional manager to ensure they have a meaningful personal development plan. Periodically review inbound and outbound calls to ensure representatives are using effective problem-solving skills and following best practices. Conduct coaching and counseling sessions as needed. Conduct one-on-one, team, and department meetings. Administer disciplinary actions as needed. Review and approve weekly payroll, time-off requests, and timesheet errors. Create and edit territory maps for all new and existing markets. Performs other duties as assigned by supervisor. Experience and Minimum Qualifications: Bachelor's degree preferred, or equivalent combination of education, training, and experience. 3+ years of Inside Sales/Call Center management experience. Ability to analyze and react to reports to improve KPIs. Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without "dropping the ball." Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a "roll up your sleeves" and "win every day" mentality. Hold oneself accountable and responsible while being self-driven in accomplishing goals. Detail-oriented and can focus on task at hand by finding the most efficient and effective pathway to completion. Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders articulately. Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection. Ability to provide timely and empathetic service through all communication channels keep