Infusion Coordinator Description of Responsibilities The Infusion Coordinator is a vital member of the clinical team, responsible for managing and coordinating all aspects of infusion therapy services. This role ensures timely and accurate scheduling, medication procurement, insurance authorization, and patient communication. The Infusion Coordinator also supports clinical operations through lab draws, IV starts, and administrative tasks, contributing to a seamless and patient-centered care experience. Responsibilities of the Infusion Coordinator 1. Infusion Therapy CoordinationSchedule and manage infusion appointmentsAssess patient eligibility and coordinate insurance benefits for infusion servicesCoordinate with clinical staff to ensure proper medication procurement and administrationPatient Communication and SupportServe as a primary point of contact for patients regarding careReturn, patient calls, provide test results, and offer guidance on treatment logisticsEducate patients on medication and treatmentAuthorization and Referral ManagementObtain prior authorization for medications, test, and proceduresProcess and track referrals, including those requiring coordination with external HUBs or assistance programsClinical and Administrative SupportPerform clinical tasks such as lab draws and IV startsTriage incoming messages and managed documentation in the electronic health record (HER)Maintain accurate records and ensure timely communication with providersInventory and Supply OversightOrder and monitor medical and infusion suppliesCoordinate medication logistics with specialty pharmacy and vendorsDocumentation and RecordkeepingEnsure all faxed and mailed documents are properly filled and attached to patient recordsMaintain up-to-date resource list for hospital contacts, insurance requirements, and prior authorization protocolsReporting to the partners or their designee in a prompt, efficient manner with the proper disposition. This may include participation in routine management meetings, training, oversight, reporting, and coordination with other departments or personnel.Other projects, activities, or responsibilities assigned at the discretion of the partners or their designee. Minimum Qualifications Graduate of an accredited Medical Assistant program is preferredMinimum of 1 to 2 years experience in clinical or outpatient settingPrior experience in infusion therapy, neurology, or specialty care is preferredFamiliarity with benefits, investigation, prior authorization, and patient schedulingStrong, verbal and written communication skillsAbility to multitask in a fast paced environment Physical Requirements The employee is regularly required to stand, walk, and sit, as well as talk and hearGood hand-eye coordination, and the ability to lift up to at least 25 poundsPI8da251ee1a31-5074
Not specified in the original listing.
Not specified in the original listing.
