Overview

Salary$49,803.00 - $59,767.50 AnnuallyLocationDelaware County, PAJob TypeCivil Service Permanent Full-TimeJob NumberCS-4-L0438DepartmentLocal GovernmentDivisionAN Delaware Co AaaOpening Date10/20/2026Closing Date11/2/:59 PM EasternJob CodeL0438Position NumberUnionNon-UnionBargaining UnitLGPay GroupLGBureau / Division CodeBureau / DivisionDelaware County Area Agency on AgingWorksite Address1501 Chester Pike, Suite 250CityEddystone, PennsylvaniaZip Code19022Contact NameKate MorganContact PhoneContact EmailTHE POSITION Are you looking for a rewarding, technical information technology (IT) career serving older adults in Delaware County? The Delaware County Office of Services for the Aging (COSA) is seeking a motivated and resourceful individual to join our team as an IT Technician. We offer a comprehensive benefit package, along with opportunities for professional growth and advancement. This is a great fit for someone who enjoys solving problems and working closely with people while keeping vital systems and equipment running smoothly. Apply now to experience the rewards of civil service in a role where your technical skills create a meaningful impact. DESCRIPTION OF WORK This position provides comprehensive hardware and software support to staff, volunteers, and partners across the agency. It is responsible for installing, maintaining, and troubleshooting IT systems, managing user access and devices, and helping to drive continuous improvements in IT operations. As an Information Technology Technician, you will perform the following duties: Technical Support: Provide hands-on IT support for hardware, software, and connectivity issues to employees, volunteers, and providersAccount Management: Create and manage user accounts and system access in supported platformsDevice Maintenance: Configure, maintain, and troubleshoot desktops, laptops, tablets, printers, and mobile devicesNetwork Tasks: Monitor performance, address network problems, and support shared resourcesDocumentation Work: Record help desk requests, track equipment, and maintain accurate technical recordsTraining Assistance: Determine user training needs, prepare training materials, and provide instruction to users on technology topics Work Schedule and Additional Information:Full-time employmentWork hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.Telework: You may have the opportunity to work from home (telework) part-time, after six months and depending on operational needs. The ability to telework is subject to change at any time. Additional details may be provided during the interview.Salary: In some cases, the starting salary may be non-negotiable.You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONSMinimum Experience and Training Requirements:An associate's degree in any information technology field; orTwo years of experience providing information technology support services involving hardware and software installation, operation, and maintenance; orAn equivalent combination of experience and training.Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree. Other Requirements:You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.You must be able to perform essential job functions. How to Apply:Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).If you are claiming education in your answers to the supplemental application questions,