Job Description Job Description Key ResponsibilitiesCustomer Service & Communication:Act as a primary point of contact for customer inquiries, complaints, and service requests. Scheduling & Dispatching:Coordinate and schedule technician appointments, optimize routes, and dispatch technicians to service calls. Administrative Support:Manage various administrative tasks, including data entry, maintaining customer and service records, and preparing reports. Billing & Financial Management:Process invoices, manage accounts receivable/payable, and assist with financial reporting and budgeting. Inventory & Procurement:Order and track parts, supplies, and office equipment to ensure technicians have the necessary resources. Staff Management:Onboard, train, and supervise office staff, set performance expectations, and manage staff schedules. Operational Oversight:Ensure efficient workflow, maintain office policies, and coordinate with other departments or staff. Compliance & Regulations:Ensure adherence to industry regulations, company policies, and internal controls. Essential Skills & QualificationsOrganizational Skills: Ability to juggle multiple priorities and manage a dynamic workload. Communication Skills: Excellent written and verbal communication for client, staff, and vendor interactions. Technical Familiarity: Some knowledge of HVAC systems Service Titan Knowledge a plus, and related software is beneficial for efficiency. Problem-Solving: Ability to resolve customer issues and streamline office operations. Leadership & Teamwork: Skills to supervise staff, coordinate teams, and foster a positive work environment. Financial Acumen: Understanding of accounting principles, billing, and inventory management is helpful. Company Description HVAC-/ Sheet Metal Co. /Contractor Company Description HVAC-/ Sheet Metal Co. /Contractor
Not specified in the original listing.
Not specified in the original listing.
Patriot Mechanical Inc is an HVAC and sheet metal contracting company. They provide HVAC services and support for various customer needs. Read More