Overview

Job DescriptionJob DescriptionSummaryThe Health Fitness Specialist uses specialized educational experience and training combined with independent judgment to ensure quality in all areas of the Fitness Center, including but not limited to, exercise program design, fitness testing, nutritional advice, customer service, group exercise, and other Fitness Center and/or departmental initiatives.Essential DutiesAssesses health status of members, ranging from apparently healthy to high risk, to provide exercise and other wellness-related counsel/recommendations unique to each individual through exercise prescriptions, fitness assessments and other related services Creates educational and program-specific print materials that are relevant to the population and that convey safe and accurate health information; writes clearly and informatively, varies writing style to meet audience needsTeaches group exercise classes onsite; provides a range of acceptable activities to meet various fitness levels of class participants; adheres to appropriate safety guidelines while keeping classes inviting, challenging, and well-attendedSupervises fitness center and uses educational background and other relevant training to accurately and safely answer member questions related to health, fitness, and wellbeing Supervises Coverage Specialists and Group Fitness Instructors (where applicable); uses independent judgment to delegate appropriate work assignments, addresses performance issues if necessary, makes hiring/firing/discipline recommendations to Manager if neededConducts orientations according to the facility layout, membership policies/procedures, and Quality Assurance guidelinesImplements and participates in NIFS and client-led programs and servicesAssists with marketing programs and services to members and other employees/residents of the clientEstablishes an ongoing positive and professional rapport with membersCross-trains to learn some responsibilities of other full time staff onsite; may, at the discretion of the manager, provide some supervision of other staff such as front desk attendants or coverage specialists; refer to the "Supervisory Responsibilities" in the Fitness Center Manager job description for additional expectations when applicablePartners with other staff to help clean equipment and other areas of the facility as neededDemonstrates work ethic, ingenuity, customer care, and attention to detailMaintains familiarity with and abides by the policies stated in the NIFS Employee HandbookPerforms other duties as assignedCompetenciesTo perform the job successfully, an individual should demonstrate the following competencies:Technical Skills - Adequately performs Essential Duties noted above, pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others; exercises independent judgment with respect to health coaching (exercise prescriptions, fitness assessments, etc); displays original thinking and creativity; develops innovative approaches and ideasCustomer Service - Responds promptly to customer needs; listens and gets clarification; responds well to questions; refers difficult or emotional customer service situations to the Assistant Manager or Manager; meets commitments and responsibilities to both internal and external customersInterpersonal Skills - Focuses on solving conflict, not blaming; pairs identification of a problem with possible solutions; remains open to others' ideas and tries new things, maintains confidentiality of both member's business and NIFS business; listens to others without interrupting; keeps emotions under control; diffuses workplace gossip; asks for and offers help when needed; demonstrates professionalism in all written and verbal communicationProfessionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own ac