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Guest Services Representative

Date Posted: May 17, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Alaska, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 17, 2026
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Job Description

Overview

Icy Strait Point LLC is seeking enthusiastic and customer-focused Guest Services Representatives for the seasonal period from April to October in Hoonah, Alaska. The role involves providing outstanding customer service, selling tickets, and assisting with tour preparations to ensure memorable experiences for guests in a stunning Alaskan destination.

Key responsibilities

  • Provide outstanding customer service to all guests
  • Sell tickets and offer information about available tours
  • Greet guests, conduct orientations, and manage line control
  • Assist with tour preparation and verify excursion requirements
  • Ensure waivers are signed and manage secure bag check areas
  • Promote Icy Strait Point venues and sell merchandise
  • Communicate clearly with tour guides, drivers, and management
  • Ensure safe and orderly flow of passengers on/off gondolas and tour vehicles
  • Assist with other programs and tasks as needed

Required skills

  • Willingness to learn about Tlingit culture
  • Strong verbal communication skills
  • Attention to detail and commitment to safety
  • Ability to learn and present excursion information
  • Knowledge of local marine life, plants, animals, and birds is a plus
  • Must be 18 years or older
  • Safety-sensitive mindset subject to drug testing

What the company offers

  • $18.00 per hour compensation plus bonus potential
  • Native Preference under P.L. 93-638

Skills Required

Company Overview

Icy Strait Point LLC
Alaska, United States of America
0 Current Jobs Openings

Icy Strait Point is a Native-owned and operated enterprise, offering authentic Alaskan experiences while maintaining a strong connection to Tlingit culture. We provide Native Preference under P.L. 93-638. Read More

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