Date posted: August 10, 2026Pay: $21.00 - $25.00 per hourJob description:Job SummaryWe are seeking a dynamic and detail-oriented Group Reservations Coordinator to join our hospitality team. In this vital role, you will manage and coordinate large group bookings, ensuring seamless communication between clients and the hotel's operational departments. Your energetic approach will help foster exceptional guest experiences, streamline reservation processes, and support the overall success of our property's guest relations. This paid position offers an exciting opportunity to contribute to a vibrant hospitality environment while utilizing your multilingual skills and hotel management expertise.ResponsibilitiesHandle all aspects of group reservations, including inquiries, bookings, modifications, and cancellations, with precision and professionalism.Communicate effectively with clients via phone, email, and in-person to understand their needs and provide tailored solutions.Utilize property management systems (PMS) such as OPERA to input reservations accurately and maintain up-to-date records.Collaborate closely with front desk staff, sales teams, and other departments to ensure smooth coordination of group arrivals, departures, and special requests.Address guest concerns promptly by applying excellent customer service skills and problem-solving techniques to enhance guest satisfaction.Assist with the night audit process by reconciling reservations and ensuring all data is correctly recorded for financial accuracy.Stay informed about hotel emergency procedures and guest services protocols to ensure safety and exceptional service delivery at all times.SkillsProven experience in hospitality management or hotel reservation operations, with a strong understanding of property management systems like OPERA.Multilingual or bilingual abilities that enable effective communication with diverse clientele.Exceptional customer service skills combined with phone etiquette expertise to create positive guest interactions.Knowledge of front desk operations, hotel management practices, and guest relations strategies.Familiarity with hotel emergency procedures, night audit processes, and resort experience is highly desirable.Strong problem-solving skills to address customer service issues swiftly and efficiently.Ability to work in a fast-paced environment while maintaining attention to detail and professionalism.Join us as a Group Reservations Coordinator and be part of an energetic team dedicated to delivering memorable guest experiences through exceptional service!Benefits:401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offVision insuranceWork Location: In person
Not specified in the original listing.
Not specified in the original listing.
