The Night Auditor creates a positive experience for all guests by delivering professional and pleasant service. They are responsible for ensuring that the check-in and check-out processes are smooth and efficient and are also responsible for performing other Front Office responsibilities. Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.What You Will AccomplishGreet all guests with a warm welcome, follow AC Marriott brand standards, provide positive impactful customer focus interactions that create positive rapport with the guests and internal colleaguesCheck guests in and out of rooms, as well as assigning rooms to guestsAnswers telephones and takes messages when needed, communicate with FOM and team through detailed pass-onMay make, confirm or cancel guest reservationsAssists guests when taxi services are requestedComputes bills and collects payment for guestsReplenish Office supplies front office and back office, restocking AC Store merchandiseAssist Night Audit team members with posting and balancing of shift workPerform Night Audit Functions as scheduled for a smooth transition of systemsAttend all meetings as requested or assignedSpecial projects as assigned by managementWhat You Will BringMust be willing and able to work weekends and holidaysAbility to interact with all associates and guests of the hotelMust be able to stand for an 8-hour shiftAbility to work semi-independently without direct supervision by following all AC Hotel Tempe standardsIntermediate level computer skills and knowledge of MS Excel requiredAbility to work under minimal supervisionRead, write and speak English fluentlyMust be able to count cash and make change in USD Ability to communicate effectively with the public and other associatesGreat If you haveGuest Service/Front Office experienceHotel experience preferredHigh School Diploma/GEDPhysical Requirements:While performing the duties of this job, the employee is frequently required to sit, and push/pull, the employee is constantly required to hear and talk. The employee must occasionally walk, climb stairs, stand, crouch/bend/stoop, reach, smell, and grasp and lift objects weighing up to 50 pounds. Specific vision abilities constantly required are near vision and occasionally required include close and far vision. Finger dexterity is required to operate a computer keyboard and calculator.
Not specified in the original listing.
Not specified in the original listing.
