Overview

Join a Mission-Driven Team That Makes a DifferenceClient Care Specialist$20.00-$22.00/ HrPosition OverviewWe are seeking an organized, detail driven Client Care Specialist with healthcare and administrative experience to join our client services team. We are looking for someone who understands authorizations, insurance processes, scheduling coordination, compliance and can manage it all with professionalism and empathy.If you are a quick learner who takes initiative, solves problems proactively, and ensures nothing falls through the cracks, we want to hear from you.Status: Full-Time, Non ExemptSchedule: M-F, Evenings and Weekends RequiredWork Arrangement: In-person Position Front DeskLocation: Abingdon, Maryland & Essex, Maryland Reports To: Vice President/Client Services and ProgramsAbout Brighter, Stronger Foundation (BSF)Founded in 2010, Brighter, Stronger Foundation (BSF) was created to meet the unmet behavioral health needs of individuals and families across Baltimore and surrounding counties. Built on a client-first philosophy, BSF delivers high-quality, home and community-based services that promote recovery, rehabilitation, and meaningful community integration.Licensed by the State of Maryland, CARF-accredited, and recognized as Baltimore's Best Businesses by Proactive Resources, our team of 200+ dedicated professionals has earned a reputation as a trusted, results-driven agency committed to improving lives and helping families achieve measurable outcomes.BenefitsWe invest in our team the same way we invest in our clients. Our comprehensive benefits package is designed to support your health, financial security, and professional growth.Competitive full benefits packageRoth 401(k) or Standard 401(k) with company matchComprehensive Medical, Dental, and Vision InsuranceHealth Savings Account (HSA) optionsGenerous Paid Time Off and Sick LeaveFlexible scheduling to support work-life balanceEmployee Assistance Program (EAP)Ongoing Professional Development SupportEmployee Referral Bonus ProgramPrimary ResponsibilitiesServe as the first point of contact for clients, families, and providers in person and via telephone.Coordinate daily front desk operations to ensure efficient client flow and provider schedule optimization.Schedule initial assessments, follow-up appointments, and group services in alignment with with active authorizations.Partner with external authorization team to obtain, track, and renew service and insurance authorizations to prevent gaps in careCommunicate directly with insurance representatives to resolve authorization and eligibility issues.Maintain accurate and compliant client records within EMR systems.Verify insurance coverage and assist clients with required documentation and intake forms.Manage appointment confirmations, cancellations, and rescheduling to reduce gaps in provider schedules.Support billing and administrative teams with documentation needed for claims processing and audits.Maintain confidentiality and compliance with HIPAA and organizational standards.Collaborate with clinical, billing, and leadership teams to ensure coordinated service delivery.Maintain a professional, organized, and welcoming reception area.Assist with administrative projects, reporting tasks, and internal process improvements as assigned.Education & ExperienceMinimum of 3 years of healthcare or behavioral health administrative experienceAssociate degree or relevant certification preferredExperience working in front desk or client-facing healthcare settingsDemonstrated knowledge of insurance authorization processes and scheduling systemsExperience using EMR systems and digital documentation platformsProficiency with Google Workspace and Microsoft Office applicationsFamiliarity with Paylocity or similar HRIS systems preferredExceptional organizational and multitasking abilitiesStrong written and verbal communication skillsReliable attendance and strong accountabilityEMPLOYMENT DISCLAIMER: This job description is not a