Overview

Job Description: Job Description Experienced Dental Front Office Team MemberO'Fallon • Fairview Heights • Belleville, ILDental Experience - We Want Someone Who Knows Dentistry! La Cross Dental is growing, and we are looking for experienced dental front office professionals to join our team! If you have experience working in a dental office and understand that the front desk is the heart of the practice, we would love to hear from you. We are looking for someone who can step into the role with confidence, understands the pace of a dental office, and knows how to create an exceptional patient experience while keeping the business side of the practice running smoothly. What You'll Be Doing As a Dental Front Office Team Member, you will be responsible for helping create a smooth, organized, and welcoming experience for both our patients and our clinical team. Your responsibilities will include:Welcoming patients and providing an exceptional patient experienceAnswering phones and handling patient questions professionallyScheduling, rescheduling, and confirming appointmentsManaging a busy dental schedule and keeping the day running efficientlyVerifying dental insurance benefits and eligibilityCommunicating with insurance companies regarding patient benefits and claimsDiscussing treatment costs, insurance coverage, and patient financial responsibilitiesCollecting patient payments and maintaining accurate account informationPresenting treatment and helping patients understand their financial optionsPreparing daily schedules, patient charts, and necessary paperworkFollowing up with patients regarding appointments, treatment, and outstanding needsWorking closely with doctors, hygienists, assistants, and other team membersHelping maintain an organized, positive, and efficient front officeHandling multiple priorities while remaining professional and calm in a fast-paced environmentWhat We're Looking For We want an experienced dental professional who can come in and make an immediate impact. The ideal candidate will have:Previous dental front office experienceExperience with dental scheduling and practice managementStrong knowledge of dental terminology and proceduresExperience verifying dental insurance and understanding benefitsExperience discussing treatment fees and patient financial responsibilitiesExperience collecting payments and managing patient accountsStrong communication and customer service skillsExcellent organization and attention to detailThe ability to multitask and prioritize in a busy dental officeConfidence communicating with patients about treatment and financesA positive, team-oriented attitudeProfessionalism, reliability, and a strong work ethicThe ability to remain calm and solution-focused when the office gets busyThe ability to work independently while also being a strong team player Why Join La Cross Dental? At La Cross Dental, we believe in building strong teams, supporting one another, and creating an exceptional experience for our patients. We offer:Competitive PayHealth Insurance - PPO & HSA Options401(k) with 6% Employer Match$10,000 Employer-Paid Life InsuranceGenerous PTOPaid HolidaysShort-Term DisabilityAccident & Hospital Indemnity CoverageOpportunities to grow with a growing dental organizationA team environment where your experience and contributions are valuedOur Core Values Integrity - Do the right thing, even when it is hard.Honesty - Keep your promises. Commitment is an action.Engagement - Be present for one another and our - Treat people how THEY want to be - Enjoy your experience!Ready to Bring Your Dental Experience to a Growing Team? If you're an experienced dental front office professional who takes pride in your work, loves helping patients, and wants to be part of a strong and growing team, we want to meet you! Apply today and tell us about your dental experience! Positions available in O'Fallon, Fairview Heights, and Belleville, Illinois. Compensation details: 23-26 Hourly Wage PI0355b0