Overview

Description: Southall Farm & Inn is a premier destination bringing nature, produce and people together in a powerful and unique way. The Food & Beverage Manager is responsible for upholding the highest standards of luxury hospitality, with a particular focus on Forbes level service excellence. This role will perform a crucial function in the oversight of all guest-facing operations in Southall's Food & Beverage team, ensuring seamless service delivery across outlets.Responsibilities Champion and actively educate on Southall service standards and Forbes Five-Star service principles to all relevant team membersLead, coach and hold accountable line and supervisory-level Team Members in each outletManage daily operations of each venue, ensuring flawless execution in each service pointSupport onboarding and ongoing training of full-time, part-time and seasonal staffConduct daily audits of payroll to ensure accurate pay for each Southall Team MemberOversee staffing, service flow, reservations, and guest pacingEnsure service culture reflects refinement, warmth, and precision at every turnConduct daily service briefings, coaching sessions, and hands-on-floor leadership to maintain consistency and excellenceMaintain exceptional standards of cleanliness, presentation, and guest readiness throughout the propertyCollaborate closely with culinary, events, and farm teams to ensure cohesive guest experiencesEnsure menus, presentation, and service rituals align with Southall's luxury brand standardsServe as the primary on-site leader for guest satisfaction and service recoveryProactively engage with guests to anticipate needs and resolve concerns with grace and discretionFoster repeat visitation and strong word-of-mouth through personalized hospitalityModel professionalism, empathy, and attention to detail at all timesPerform additional duties and projects as assigned by Southall leadership Requirements: Minimum of 5-7 years of luxury hospitality management experience, preferably in Forbes- or Michelin-recognized propertiesDemonstrated experience training teams in Forbes and Michelin service standardsExceptional leadership, communication, and organizational skillsAbility to lead by example in a fast-paced, high-expectation environmentPassion for sustainability, thoughtful hospitality, and guest-centered service4-year college degree preferred, but combination of education and relevant position training and experience will be consideredMust be able to push, pull and lift 50 lbs.Available to work weekends, evenings and/or holidaysMust be able to walk and stand for prolonged periods as needed and able to work in all weather conditionsOur BenefitsCompetitive compensation packageMedical, dental, vision, short and long-term disability, company-provided life insuranceGenerous paid time off accruals9 paid holidays annuallyWeekly pay401k and company matchEducation reimbursementBest-in-class Employee Assistance ProgramFree weekly outdoor activities and wellness classes30% internal discountsFresh and free daily mealBountiful internal growth opportunitiesOur TeamAssembled intentionally with dynamic expertise, the Southall team is offered the unique opportunity to learn humbly with, and from, each other. We invest in a growth mindset and take it upon ourselves to strengthen our knowledge and grit daily. We honor the cycles of nature, get our hands dirty and taste the earth's bounty in an effort to connect with the land.We plan with purpose, seeing past the present day and seeking to consider the planet with each step. We embrace a blend of ancient techniques and modern technologies in our practice of sustainability. We celebrate ingenuity and resourcefulness and approach our roles through the eyes of an entrepreneur, looking beyond our respective corners to the big picture.Acting with intention, we approach each day with gratitude for the opportunity to serve our guests and each other. A humble holder of our Michelin Key, our team strives to provide a leve