Overview

Field Service Technician IUS-CA-San JoseJob ID: 33632Type: Full-Time# of Openings: 1Category: Field ServiceCUSA San Jose BranchAbout the Role If finding effective solutions and delivering exceptional service to customers sounds like your kind of job, Canon USA wants to hear your story. We're a leader in imaging technology, solutions, and services - and we're actively seeking a Field Service Technician to support our clients by maintaining and repairing Canon-supported copiers, printers, and imaging equipment. In this hands-on role, you'll provide on-site technical service in a customer-focused, business-critical environment, ensuring peak performance and maximum uptime for Canon devices. This is a daytime, customer-facing role that requires professionalism, reliability, and technical skill. Your Impact In this position, you'll be accountable for:Providing on-site maintenance, diagnostics, and repair of copiers, printers, and MFPs in line with Canon's Service and Parts Standards.Identifying and reporting product failure trends and serviceability issues to management, with accurate documentation.Maintaining up-to-date technical information, Field Service Reports, Expense Reports, and Canon property.Meeting customer needs by delivering efficient, responsive, and accurate maintenance in the field, shop, or on-site.Delivering high levels of customer satisfaction through clear communication and dependable support.Ensuring machines perform reliably and supporting your team in reaching branch/district performance targets.About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. Do you meet these requirements? - Hold a High School diploma or equivalent experience required.- Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.- Ability to travel (valid driver's license and acceptable driving record necessary).- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling). In accordance with applicable law, we are providing the anticipated rate for this role: $19.00 - 26.31 hourly. This role is eligible for a transportation allowance. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation