The eCommerce CSR performs assigned duties under the direction of the eCommerce Manager. This role supports Wasatch Rx's online business partnerships through purchasing, order management, customer service, and eCommerce platform management. The eCommerce department functions as a smaller-scale version of Wasatch Rx's wholesale operation, serving small retail pharmacies throughout the United States.Hybrid Remote Work Schedule: Following 90 days of employment, newly hired employees are eligible to work remotely Tuesday through Thursday. Required in office days are Monday and Fridays.Job Type: Part Time 25 hours/weekPart Time Schedule Options: Monday to Friday (Hours Depending on Candidate/Company Needs)2 Week Training Schedule: Monday to Friday (8:00 AM - 4:30 PM or 8:30 AM to 5:00 PM)Benefits: Full Time Employee Benefits if full time schedule selectedDuties & ResponsibilitiesPurchasing (40% of workday estimate, 25+ searches or purchases per day):Source products through online searchesPlace product orders (via website or chat)Verify product order recordsCoordinate product deliveryMaintain incoming product records within internal spreadsheetsOrder Management and Processing (20% of workday estimate):Process customer orders placed through online retail platforms within the CRM (DOit)Update customer information for new and existing accountsCoordinate incomplete or on-hold ordersVerify account registration for new customersCustomer Service (20% of workday estimate):Provide exceptional customer service via phone and emailHandle a light inbound call volume (0-4 daily, up to 20-25 weekly during peak times)Handle a light outbound call volume (0-4 daily, up to 20-25 daily during peak times or to correct order discrepancies)Research and resolve discrepanciesServe as point of contact for retail platform support inquirieseCommerce Platform Management (20% of workday estimate):Review product inventory levelsManage the online product catalog, including pricing and quantity updatesMaintain trending product and pricing listsComplete other project-based assignments as requiredJob Requirements:2 years of phone customer service preferredMicrosoft excel experience or sheets experience preferredHSA or GED requiredSales experience preferred, but not requiredPhysical Requirements:Ability to sit/stand for long periods of time with or without the use of a sit stand deskAbility to work at a computer station for extended periods of timeAbility to answer phones with or without the use of a headsetAbility to work on location out of the Sandy, UT OfficeWasatch Rx is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Wasatch Rx does not discriminate in employment based upon age, religion, sex, national origin, pregnancy, medical conditions, race, color, disabilities, veteran status, etc.Compensation details: 18-18 Hourly WagePI54c923fda4fa-3267
Not specified in the original listing.
Not specified in the original listing.
