How to Apply: Send your resume to: Responsibilities1. Customer Service & After-Sales Management: Manage daily multi-channel customer communications; efficiently handle inquiries, customer complaints, returns, and refunds to maintain brand reputation and customer satisfaction.2. Order & Logistics Tracking: Oversee the end-to-end order fulfillment process; coordinate with warehouses and logistics carriers, track reverse logistics (returns), and ensure smooth, accurate operations.3. Customer Service Analytics & Reporting: Regularly aggregate and analyze customer service data (e.g., response times, satisfaction rates, return reasons, top complaints); generate analytical reports to identify experience pain points and potential risk areas.4. Account Health & Compliance Maintenance: Monitor platform account performance metrics and buyer feedback; proactively provide early warnings and resolve compliance/risk control issues to safeguard account health.5. Process Optimization & System Utilization: Demonstrate proficiency in e-commerce seller portals and ERP systems; assist in optimizing customer service and fulfillment workflows based on feedback from daily service and return data.6. Cross-Functional Collaboration: Collaborate with operations, warehouse, and remote support teams to resolve customer complaints swiftly and drive the team toward overall service KPI targets.Qualifications Education: Bachelors degree or higher. Language Skills: Proficient in English as a primary working language, with strong written and verbal communication skills. Mandarin is required. Preferred Experience: Prior experience in e-commerce customer service, after-sales management, logistics, or platform operations is preferred. Analytical Skills: Strong analytical mindset with proficiency in data tools to structure and interpret business data preferred. Domain Knowledge: Familiarity with e-commerce order processing, return workflows, and hands-on experience with ERP/CS platforms preferred. Soft Skills: Clear logical thinking with excellent communication and coordination abilities. Open Entry: High-potential recent graduates are welcome! Comprehensive professional training and clear career advancement pathways are provided.Benefits & Perks Competitive Compensation: Attractive salary package + performance-based bonuses Comprehensive Benefits: Health insurance, Dental & Vision insurance, and 401(k) retirement plan Growth Platform: Rapidly expanding e-commerce environment with an international culture Career Development: Structured training mechanisms and clear promotion paths Workplace: Comfortable and modern office environmentSalem, NH1. 2. 3. 4. 5. ERP 6. KPIERP/+ 401(K)Benefits:401(k)401(k) matchingDental insuranceFlexible scheduleHealth insurancePaid time offVision insuranceApplication Question(s):Do you require employment visa sponsorship now or in the future?Language:Mandarin (Required)Work Location: In person
Not specified in the original listing.
Not specified in the original listing.
