Overview

Oak View GroupOak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.Position SummaryThe Director of Ticketing will control all ticket inventories and oversee the processing of orders and payments. Utilizing ticketing software, he/she will create ticketing builds for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct and monitor expenditures. The Director of Ticketing is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and the management of all aspects of customer service related to internal and external customers.This role will pay an annual salary of $75,000-$85,000 and is bonus eligible.Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).This position will remain open until September 5, 2025.About the VenueThe Ford Idaho Center consists of a 12,000 capacity Arena, 11,000 capacity Amphitheater, and 40-acre Horse Park. The venue works with the nation's leading promoters (Live Nation, PBR, FELD, AEG, Pepper Entertainment, etc.) to produce world class events like Kenny Chesney, Zach Bryan, Professional Bull Riders, Hozier, Monster Jam, and many more.The Ford Idaho Center also provides Box Office services to the Nampa Civic Center John Brandt Performing Arts Theater. This theater is comprised of 640 seats and capable of producing Broadway production, sporting events, theater, and concerts.ResponsibilitiesBuild all events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlementManage all information being sent and posted through ticketing systemAct as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facilityResponsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shootingPrepare all ticketing reports for and work with tenants on system training and related premium ticketing servicesUpdate and relay all box-office related event information to each department and clientInvestigate and resolve ticket-related issuesResponsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season ticketsResponsible for all season ticket holder customer service related upgrades, priority point systems, etc.Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates (this includes parking monies)Work with sales reports/ticket revenue updatesWork with sales and marketing departments to set up various ticket discounts and promotionsOversee will call for all ticketed events, ensuring compliance to all relevant ticket lawsProcess/fill approved charity ticket requests; document all complimentary tickets issuedTrack attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.Direct the creation and control of fiscal budget for the Box Office departmentPlan, organize, and coordinate the Box Office efforts for a public assembly facility, stadium. arena or convention centerAdhere to all corporate mandated financial practices & ensure compliance within the Box Office departmentManage cash, banks, or other monies on behalf of parking & merchandise sales servicesDevelop and implement comprehensi