Director Of Card ServicesPayactiv is a FinTech company in the heart of Silicon Valley, devoted to giving workers access to their earned wages when they need them. Payactiv is the pioneer and industry leader in Earned Wage Access. We are the only Certified B Corporation and Public Benefit Corporation in our industry. Our app provides millions with financial services that help them avoid debt, manage their finances, and regain flexibility to pay for things on their own schedule.Payactiv is seeking a Director of Card Services, based in our Milpitas CA office. In this new role, as the Director of Card Services, you have a unique opportunity to join a company that is making the world a better place. This person will work closely with the leadership team and will be responsible for the operations of card functions that are client and cardholder-facing.What You Will DoParticipate and support the card growth planCard content and collateral including web, app, collateral, and user notifications.Paycard onboarding experienceCard IVR and customer service experienceCard issues reported at customer service and client supportCard reviews and complaints on social media including card declinesPaycard business analysis and client QBRsLiaison between Paycard sales, onboarding, and account managementWhat You Need10+ years in card management rolesProven ability to thrive in a mid-stage startupA reputation of being trustworthy with integrity and dignityAbility to be agile and aggressive with a positive attitudeBe a strategic risk-takerHave a service mindset to support other stakeholders, clients, and cardholdersExcellent communication skills both written and verbalProficient in Google Office suite$130,000 - $150,000 a yearWhat We Offer:Health, dental and vision insurance401K, traditional and RothTuition Assistance or Tuition ReimbursementMonthly Gym ReimbursementPaid time off to volunteerPaid Family Leave (California)Paid VacationsComplimentary office lunchesOpportunity to growOpportunity to work with a great team committed to making a difference.
Not specified in the original listing.
Not specified in the original listing.
