Overview

Position Summary The Director, Information Technology is accountable for the technology operations, reliability, and security of HFMA's systems and infrastructure, enabling the organization's business capabilities and services. This role provides strategic leadership across all IT domains, including infrastructure, cybersecurity, business software solutions, and enterprise data operations, while overseeing a managed service provider (MSP) partnership responsible for helpdesk support and infrastructure management. In partnership with executive leadership, this position shapes and executes HFMA's overall technology strategy, balancing long-term architecture vision with operational excellence. The Director directly manages a team of five: a .NET Engineer, a Salesforce Engineer, a Senior Data Engineer, a Technical Project Manager, and an IT Coordinator, and holds accountability for MSP performance and alignment with organizational standards. Responsibilities IT Strategy and Business PlanningDevelops and maintains a comprehensive IT strategy and annual plan/budget aligned with HFMA's organizational mission, goals, and operational needs across the near, mid, and long term.Develops and manages the IT budget, including capital and operating expenses, vendor contracts, and MSP service agreements; identifies opportunities to optimize cost and performance.Builds strong relationships with business leaders across the enterprise; translates strategic priorities into IT dependencies, initiatives, and investment plans.Establishes governance processes to identify, prioritize, and implement IT-related needs in accordance with organizational and leadership priorities; implements KPIs, OKRs, and SLA frameworks to measure and report on IT performance.Stays current on emerging technologies and industry trends; evaluates and recommends adoption of innovations that advance HFMA's competitive capabilities and employee productivity. Infrastructure Management and MaintenanceProvides strategic oversight for HFMA's infrastructure environment, including cloud-based servers, cloud services, networks, and end-user computing platforms; ensures infrastructure is reliable, scalable, and cost-effective.Develops and maintains infrastructure roadmaps including lifecycle planning, hardware/software refresh cycles, and capacity forecasting; ensures timely patching, updates, and maintenance across all systems.Directs the IT Coordinator in managing day-to-day infrastructure changes, upgrades, and scheduling; ensures documentation and change management processes are followed consistently.Monitors infrastructure performance and availability; establishes baseline metrics, alert thresholds, and escalation processes to proactively address issues before they impact operations.Leads business continuity and disaster recovery planning; develops, tests, and maintains protocols to minimize disruption to operations in the event of outage, failure, or data loss.Maintains accurate documentation of infrastructure architecture, configurations, integrations, and operational procedures. IT SecurityDevelops and maintains HFMA's information security program, including policies, standards, and controls that protect organizational data, systems, and networks against internal and external threats.Establishes and maintains mechanisms to proactively identify, audit, track, report, and mitigate technology and data security risks; evaluates HFMA's adherence to applicable regulatory and federal security requirements.Performs regular security architecture reviews of systems, networks, and integrations; leads incident response planning and ensures staff are prepared to execute in the event of a security event.Manages delivery of security awareness programs and training for HFMA staff to minimize risk from phishing, social engineering, and other human-vector threats.Maintains confidentiality of sensitive organizational data and upholds a security-first culture across all IT functions and vendor rel