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Customer Service Specialist

Date Posted: Jun 23, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Long Beach, Baja California, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

Redbarn Pet Products is seeking a Customer Service Specialist to serve as the first point of contact for customers in Long Beach, California. This role focuses on delivering exceptional service and fostering a positive experience for both new and returning customers, while aligning with the company's mission of providing high-quality pet products.

Key responsibilities

  • Assist customers via phone, live chat, email, and SMS/Text
  • Take orders and answer customer inquiries
  • Engage with customers to resolve issues and provide solutions
  • Manage customer inquiries through platforms like Amazon and Stamped.io
  • Track returns, customer complaints, and important customer metrics

Required skills

  • Call Centre / Customer Service experience
  • Strong communication skills
  • Problem-solving abilities
  • Team collaboration
  • Adaptability to change
  • Customer engagement
  • Order management
  • Tech-savvy with tools like Shopify, Asana, and Slack
  • Time management

What the company offers

  • Medical, Dental, and Vision Insurance
  • 401(k) with a company match
  • Flexible/Health Spending Accounts
  • Voluntary Benefits
  • Pet Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • Paid Vacation / Paid Sick
  • Employee Pet Food Discounts
  • Complimentary Office Snacks

Skills Required

Company Overview

Redbarn Pet Products LLC
Great Bend, Arkansas, United States of America
8 Current Jobs Openings

Redbarn Pet Products specializes in creating high-quality pet food and treats. The company is dedicated to providing exceptional products and values the health and well-being of pets. They are located in Great Bend, Kansas, and offer temporary employ... Read More

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