Job Description: Job Description Make a Difference for Customers Every Day! At Standard Heating, we are looking for an experienced Customer Service Representative who thrives on helping people and creating exceptional customer experiences. As the first point of contact for our customers, you will play a vital role in supporting homeowners and helping them stay comfortable year-round. If you are an excellent communicator, enjoy solving problems, and want to join a respected local company with a strong reputation and supportive team culture, we'd love to hear from you. What You'll DoAnswer iincoming customer calls, texts, and emails with professionalism and care. Schedule routine and demand service, maintenance, and sales appointments.Help customers understand available products, services, and membership plans. Document customer interactions and resolutions accurately. Efficiently route & dispatch on-call Service Technicians as needed.Make outbound calls to follow up with customers and support business initiatives. Utilize CRM software, Microsoft Office, and other automated customer service tools. Assist with customer mailings and special projects. Full-Time In-Office Monday-Friday + Rotating Saturday Mornings2+years of customer service, call center, or related experience. Strong verbal and written communication skills. Excellent organizational and multitasking abilities. Comfort with phones, computers, data entry, Microsoft Word, Excel, and Outlook. Dependable, patient, and customer-focused mindset. High school diploma or GED required. College coursework or degree is a plus. Bilingual or multilingual skills a plus! Why Join Standard Heating? For more than 96 years, Standard Heating has been a trusted name in the Twin Cities. We believe our people are the foundation of our success, which is why we invest in training, development, and a positive workplace culture. We offer:Competitive pay Comprehensive health insurance Generous retirement plan match Paid time off Eight paid holidays Extensive training and onboarding Free on-site parking Opportunities for growth and advancement Standard Heating & Air Conditioning - Serving the Twin Cities since 1930. PIf82c3-6929
Not specified in the original listing.
Not specified in the original listing.
Standard Heating & Air Conditioning Inc has been serving the Twin Cities community since 1930 and is a proud recipient of the Angi Super Service Award every year since 2000. The company prioritizes enthusiastic individuals who enjoy engaging with cus... Read More