Customer Service RepresentativeFinance IndustryTemporary to Hire / Edina, MN / Fully Onsite8:00am - 5:00pm or 8:30am - 5:30am Monday-FridaySalary Range: $50,000 - $58,240 About the Opportunity: Join a dynamic Customer Service team at a leading financial services organization! As a Customer Service Representative, you'll support daily operations and deliver exceptional service to internal and external clients. Your role focuses on resolving past due accounts to collect payments. Key Responsibilities - Customer Service Representative: Respond to customer inquiries via phone, email, and written correspondence in a professional and timely manner Resolve service issues independently or route inquiries to the appropriate internal department Handle a wide range of customer matters including billing questions, payoffs, insurance issues, title updates, ACH requests, tax inquiries, and account reconciliations Manage and resolve escalated customer complaints with accuracy and professionalism Maintain detailed documentation and update account comments with actions taken Build and maintain strong relationships with customers and vendors to ensure service satisfaction Collaborate with internal teams on issue resolution, special projects, and process improvements Track and categorize customer inquiries for reporting and performance metrics Assist with coverage for related functions such as asset management, collections, titles, and secondary collections as needed Meet or exceed established productivity, quality, and service level metrics (KPIs/SLAs) Qualifications - Customer Service Representative: 1-3 years of collections experience, ideally in a financial institution Strong interpersonal, communication, and problem-solving skills Ability to interpret lease/legal documents and understand insurance, titling, and UCC filing requirements Bachelor's degree in Business, Communications, Finance, or related field preferred; equivalent experience accepted Critical thinking and sound judgment for decision making Effective written and verbal communication Collaborative team player with strong relationship-building skills Excellent organizational skills and adaptability
Not specified in the original listing.
Not specified in the original listing.
CFS is a long-standing, family-owned manufacturing organization that serves the industrial water heating, water treatment, and laundry equipment markets. The company prides itself on its stable growth and collaborative culture, emphasizing work-life... Read More