Overview

Job Description:We are seeking an experienced and collaborative Rehab Operations Supervisor to lead a high-performing operational team focused on delivering exceptional service and achieving key performance goals. In this role, you will hire, develop, and engage team members while fostering a positive, accountable, and customer-focused environment.As a subject matter expert and point of escalation, you will help remove operational barriers, support achievement of key performance indicators (KPIs), and champion continuous improvement. The ideal candidate is a strong people leader who can drive consistent processes, implement standardized best practices, and effectively support the day-to-day needs of the team. Preferred Qualifications:Previous leadership or supervisory experienceExperience with Epic, particularly Registration, Scheduling, and/or ReferralsDemonstrated ability to develop and engage high-performing teamsExperience supporting operational performance and KPIsStrong problem-solving skills with a continuous improvement mindset Work Schedule On-site - Position requires on-site presence. Core business hours: Monday-Friday, hours may vary based on clinic needs. Essential Functions Responsible for hiring, onboarding, and the development of talent (e.g. training, mentoring, knowledge, skills, tools); provides support, coaching and corrective action, career planning and progression; and is accountable for creating a team culture of engagement, compassion, and diversity. Management of team expenses including FTE budget allocations, overtime, scheduling and budgeted hours, timecard approval and oversight. High leadership acumen (e.g. excellent communication, approachable, follows through on commitments, trustworthy, purposeful); and subject matter expertise, representative for product and department, project management, and serves as an escalation point and helps to solve problems and remove barriers. Responsible for the operational performance of the team including employee metrics, department and company KPIs, obtainment of goals, continuous improvement, compliance to rules and regulations, and the delivery of excellent customer service. Skills Coaching Employee Supervision Employee Engagement Customer Service Workforce Planning Communication Key Performance Indicators Mentorship Minimum Qualifications Bachelor's degree in a business or health related course of study obtained through an accredited institution preferred. Education is verified. Three years leadership experience in a previous operational role preferred. Demonstrated operational experience and proficiency in prior roles. Demonstrated leadership experience and abilities (proactive, listening, team builder, coach, mentor, trustworthy, accountable, reliable, knowledgeable, growth mindset, continuous learner, compassionate). Demonstrated high engagement and performance with a passion for leadership and the development and success of others. Demonstrated ability of a high capacity for variable and challenging work, on-time delivery of high-quality work, time management, and task and project management. Demonstrated ability to effectively listen and communicate with diverse employees. Demonstrated alignment with company and department goals and strategies. Physical RequirementsOngoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.Location:Wheat Ridge ClinicWork City:Wheat RidgeWork State:ColoradoScheduled Weekly Hours:40The hourly range for this position is lis