About Us:Bay World Manufacturing is an established, Ohio-based fabricator of high-quality wholesale building materials and custom industrial components. We are seeking a reliable Remote Customer Service Representative to act as the primary digital point of contact for our wholesale clients, dealers, and project managers.Job Description:In this role, you will handle inbound client inquiries regarding custom manufacturing orders, product specifications, and delivery timelines. This is a 100% remote position, but you will work closely with our production facility team in Mansfield, OH to track order completions.Responsibilities:- Respond professionally to client inquiries via incoming emails, phone calls, and digital support tickets.- Process custom order specifications into our internal order tracking system.- Provide accurate updates to business clients regarding manufacturing lead times and shipping logistics.- Resolve any client delivery disputes or tracking issues calmly and efficiently.Requirements:- Minimum of 1-2 years of experience in a customer service, order processing, or administrative role.- Dedicated, quiet home office space with a high-speed, reliable internet connection.- Strong written and verbal communication skills with high attention to detail.- Experience or comfort level working within a manufacturing or B2B industrial environment is a plus.
Not specified in the original listing.
Not specified in the original listing.
