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Controls Engineer II, Customer Support

Date Posted: Nov 04, 2026
Yearly: USD - USD

Job Detail

  • location_on
    Location Somerset, New Jersey, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Feb 02, 2027

Job Description

Overview

Overview In this role, you will troubleshoot, optimize, and enhance BEUMER's machine control systems for baggage handling and sorters, ensuring reliability and customer satisfaction. You'll work closely with Service, Engineering, and Customer teams to support operations, upgrades, and modernization. The position combines hands-on programming, diagnostics, and cross-functional collaboration to deliver robust control solutions. This is a high-impact, field-facing role with opportunities to drive system improvements and lifecycle modernization. Compensation / BenefitsMedical & Dental premiums covered for employee and dependents401(k) with generous matchLife Insurance / Long Term DisabilityAncillary insurances (vision, accident, critical illness)Generous Paid Time OffCompany holidays and flex days ResponsibilitiesTranslate customer operational needs into effective control system solutions for existing installationsTroubleshoot, maintain, and enhance BEUMER sorter control systems using BEUMER control codeDiagnose and resolve PLC, controls, and system-level issues in live environmentsSupport service activities including corrective and preventive maintenance and optimizationInterpret electrical schematics and specs to support troubleshooting and modificationsCollaborate with Electrical Engineering on I/O network troubleshooting and system updatesWork with software developers and cross-functional teams to resolve issues and implement enhancementsParticipate in system testing, validation, and updates both remotely and on-sitePrepare and maintain accurate service documentation, including as-built updates and change logsSupport on-site commissioning, retrofits, and system upgradesAssist lifecycle support initiatives including modernization and continuous improvementProvide technical guidance to Field Service Technicians and customersContribute to root cause analysis and implement corrective actionsMay participate in special projects or other duties as required Key requirementsBachelor's degree in Controls Engineering, Electrical Engineering, or related field (or equivalent experience)Minimum 5 years of relevant controls engineering experience in service or support environmentsAdvanced machine control concepts and troubleshooting methodologiesStrong PLC programming knowledge, especially Siemens (TIA Portal)Experience with Allen-Bradley PLCs is a plusAbility to read and interpret electrical schematics and system documentationIndependent problem-solving in time-sensitive environmentsStrong communication, both verbal and writtenCustomer-focused mindset with service excellenceSiemens PLC programming (TIA Portal)Allen-Bradley PLCs (plus)Reading electrical schematics and system documentation

Key responsibilities

Not specified in the original listing.

Required skills

  • Call Centre / CustomerService

What the company offers

Not specified in the original listing.

Skills Required

Company Overview

Somerset, New Jersey, United States of America

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