Overview

Community BankerThe Community Banker role is a progressive branch career path with increasing responsibility for customer service, teller transactions, account opening, operational controls, relationship support, and branch leadership. Each level reflects expanded technical skill, judgment, independence, coaching, and the ability to support branch goals and an elevated customer experience.Responsibilities are cumulative by level. Advancement is based on demonstrated proficiency, policy and compliance adherence, sound judgment, customer service capability, and readiness to assume broader responsibility with greater independence.Community Banker IFoundational Branch Service - Establishes an elevated customer experience by creating a welcoming environment, accurately processing routine teller transactions, opening basic consumer accounts, and recognizing opportunities to connect customers with appropriate bank solutions. Operates within defined procedures, demonstrates strong attention to detail, protects customer information, and escalates exceptions, risk concerns, or complex needs with sound awareness of policy and customer impact.Community Banker IIRelationship and Account Solutions - Expands from transaction-focused service to relationship-based banking by independently opening and servicing consumer and business accounts, asking purposeful questions to understand customer needs, and recommending deposit, digital banking, Treasury Management, and other solutions. Resolves non-routine service matters with greater ownership, follows through on referrals, and uses judgment to balance customer experience, operational accuracy, compliance, and risk escalation.Community Banker IIIAdvanced Operations and Branch Support - Serves as a senior branch resource who demonstrates deep knowledge of bank products and services, branch operations, complex account opening, customer service standards, operational controls, and risk requirements. Handles more sophisticated consumer and business banking needs, identifies Treasury Management and lending opportunities, supports vault, ATM, balancing, certifications, audit readiness, referral development, and sales initiatives. Evaluates risk, recommends practical solutions, and models the judgment and ownership expected in elevated customer and operational situations.Responsibilities include, but are not limited to:Provides professional customer service, processes teller transactions, resolves routine service requests, and refers customers to appropriate bank products, services, or business partners.Opens and maintains deposit accounts, completes required documentation, explains account features, and supports customer needs through accurate and confidential handling of information.Maintains cash drawer accuracy, supports vault, ATM, wire, callback, balancing, certification, and operational reporting activities as assigned and appropriate to level.Follows bank policies, procedures, security practices, dual-control requirements, compliance expectations, fraud prevention standards, and confidentiality requirements.Identifies customer needs, promotes relationship-building, supports referrals and cross-sell opportunities, and contributes to branch goals and a positive customer experience.Performs other duties and provides support to other branches, retail network, community, training, or operational initiatives as needed.Required knowledge, skill, and ability:Strong customer service, communication, professionalism, and ability to interact tactfully with customers and employees.Accuracy, attention to detail, confidentiality, risk awareness, and adherence to policies, procedures, dual-control requirements, and regulatory expectations.Ability to identify customer needs, explain products and services, make appropriate referrals, and deepen customer relationships.Cash handling, teller operations, account opening, branch systems, quality assurance, and operational reporting knowledge appropriate to the level.A