Job DescriptionJob DescriptionDescription: Essential Functions:Receive and respond to all homeowner calls within 24 hours.Receive and respond to all homeowner correspondence within 3 days.Obtain bids with specifications by deadline supplied by the Community Manager.Type and proof all correspondence, newsletters, etc., as requested.Type and log violation letter within 7 days of receipt. Log all homeowner violation responses within 2 days of receipt. Levy fines using charge sheet on all ongoing violations within 7 days.Receive and log architectural requests and process within 2 days of receipt.Complete an Association Closeout Inventory list for turnovers.Reserve space for meetings. Attend meetings as requested by Community Manager.Assist Community Manager with all preparation and distribution of regular and annual Board of Director's meetings.Pull account histories, homeowner files, etc. as requested.Maintain association files.Complete the action list provided by the Community Manager by the deadline.Serve as backup for the front desk.Additional duties may be assigned.Core Competencies:To perform the job successfully, an individual should demonstrate the following competencies to perform the essential duties and responsibilities of this position:Organizing and prioritizingAttention to detail and accuracyMaintain confidentiality and exercise good judgmentProblem-solving skillsExcellent communications skills, both written and verbalRequirements: Minimum Qualifications:Minimum 6 months of customer service and/or office experienceComputer proficiency in Word, Excel and Outlook - typing speed 60 wpmPreferred Qualifications:Docuware or C3 experienceADA Requirements:See and read small print, both on paper and on a computer screen, quickly and accurately.Sit for extended periods of time while working at a computer.Hear and speak clearly on the telephone and in person.Work Posture Requirements:Sitting: ConstantlyStanding: FrequentlyWalking: FrequentlyDriving: N/ABending (from waist): FrequentlyCrouching (squat): RarelyKneeling: OccasionallyCrawling: N/AClimbing (stairs): N/AClimbing (ladder): N/ATwisting: N/AReaching: RarelyWrist Motion: OccasionallyCarrying Requirements:Items Carried: Files/Board booksDistance: 50 stepsTimes Per Day: 5Maximum Weight: 5 poundsMoving/Lifting Requirements:Items Moved/Lifted: Paper filesTimes Per Day: 5Maximum Weight: 3 poundsMoving/Lifting Levels/Heights:Floor: OccasionallyKnee: RarelyWaist: OccasionallyChest: OccasionallyOverhead: OccasionallyPush/Pull Requirements:Item Name: Furniture Frequency: FrequentlyEnvironmental Conditions:Inside/Outside: NoHot/Cold Temperatures: NoWet: NoNoise: NoPower Equipment: NoTraffic Hazards: NoChemical Hazards: NoHeights: NoDust: NoClose Quarters: NoFumes/Odors: NoEEO/Drug Free Workplace
Not specified in the original listing.
Not specified in the original listing.
