Overview

Client Service II Representative- Print ProductionUS-MA-WellesleyJob ID: 34745Type: Full-Time# of Openings: 1Category: Office ServicesMA - Wellesley-Babson-MSAbout the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.Your Impact Main Responsibilities:- Promptly informs supervisor of potential problems or customer concerns.- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.- Strong focus on providing good customer service.- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.- Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.- Responsible for communicating and training team in changes to workflow or procedure.- Oversees and manages daily and monthly records on service activity.- Effectively communicates with the client and staff.- Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.- Site responsibility and location of coverage may change based on client and/or division needs.Copy/Print Production/Copy Center:-Responsible for prompt and accurate reproduction of all print requests.-Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.-Receives, logs, delivers and tracks all activity for reporting purposes.-Responds to customer requests.-Performs routine upkeep and basic maintenance of equipment.-Records and tracks customer inquiries and fulfillment of requests.-Performs daily convenience care functions as needed.Device Maintenance:-Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.-Follows daily, established maintenance processes and procedures.-Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.-Evaluates equipment issues and notifies service department if unable to resolve.-Delivers paper.-Assists end-users in basic functionality of equipment.-Records meter reads.-Maintains service activity reports.-Monitors supplies and restocks inventory.About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. In accordance with applicable law, we are providing the anticipated rate for this role: $17.20 - $23.37 hourly. - HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. - Prior experience in a customer service environment.- Good computer skills/technical knowledge.- Ability to multitask and prioritize in order to meet deadlines.- Good customer service and communication skills.- Ability to work with minimal supervision.- Ability to work OT as needed.- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).- Ability to lift up to 50lbs. - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consume