Overview

Job DescriptionJob DescriptionOUR IMPACTFor over 50 years, Samaritan House has been leading the fight against poverty in San Mateo County. We're the only organization that delivers the full breadth of essential services and personalized support to the working poor. By ensuring our clients are fed, clothed, healthy, and housed, we help them create their own stability and remain an active, successful part of our community. After all, an enduring community is only possible when every person has the resources they need to live. OUR CULTUREWe're passionate about providing our employees with a supportive work environment and experiences that help them grow. We offer excellent opportunities for individuals with proven strong, creative, results-driven leadership skills and stellar work ethics. We welcome candidates who love working with people of diverse backgrounds and want to make a difference by fostering community care for our neighbors in need. YOUR IMPACTUnder the general supervision of the Sr. Director of Programs and Services, the Homelessness Prevention Case Manager are responsible for providing exemplary service to Samaritan House clients within our Client Services Department. Ideal candidates are direct service social workers who will identify those in need; help people of all life stages with diverse backgrounds cope with and solve everyday problems; advocate for and develop plans to improve clients' well-being; research and refer clients to community resources; respond to clients in crisis situations; and collaborate and work effectively within a variety of diverse public and private organizations. This role focuses heavily on responding to immediate crises, evaluating client situations in real time, and offering targeted intervention strategies. Homelessness Prevention Case Manager will manage all financial assistance requests, ensure timely and accurate client assessments, and use appropriate data systems such as Clarity to track service delivery, progress, and outcomes. In addition, Homelessness Prevention Case Manager will actively participate in case conferencing to coordinate care and ensure the most effective support for each client. Case Managers will maintain a caseload of approximately 20 clients, requiring high-level organizational, interpersonal, and documentation skills. JOB QUALIFICATIONSPlease note our preferred and in some cases required qualifications for this position: EDUCATION: Bachelor's degree in social work, psychology, or a related field required. Equivalent work experience may substitute in some instances. EXPERIENCE: Minimum 3 years of experience in the following: Case management with a clear understanding of best practices. Working with the public and community-based organizations. Inter-agency collaboration experience. GENERAL REQUIREMENT:Bilingual/bicultural proficiency in English and Spanish preferred but not requiredCrisis and conflict management experience required.Excellent analytical, oral, and written communication skills.Excellent computer proficiency in Microsoft Office Suite and ability to learn data management systems (e.g., Clarity, CORE, HMIS).Emotional resilience and ability to remain calm and professional in high-stress situations.Strong organizational and multitasking abilities with attention to detail and timely follow-through.Ability to work flexible schedules is essential.Ability to establish and maintain successful and effective interpersonal relationships with all agency constituents. Must be able to work independently and collaboratively within teams.Proven ability to conduct all interactions with all constituents in a highly ethical manner demonstrating high level of integrity, transparency and compassion in all work.Ability to meet deadlines and complete all work in a timely manner.Excellent data entry skills; strong organizational and time management skills; strong and effective multitasking skills. Accuracy and attention to detail is important as well as flexibility to