Overview

About Leaf Home At Leaf Home, we are powered by people on a single mission to make homeownership easy. We've crafted a team of the very best to ensure we make a difference by winning every day. In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work as well as a multi-year recipient of Top Workplaces recognition. From competitive medical benefits to people-focused committees like the Women's Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making Leaf Home a workplace where you can win every day. Come grow your career with us. Why Leaf Home We Win - Being driven every day to win is who we are People Powered - Recognized as a top Ohio and U.S. workplace by Great Place to Work , Energage, and more Family Feel with Enterprise-Level Resources - You are important to us, and we've built a culture you'll love Support - Inclusion, sustainability, and reliability surround everything we do Personal Growth - Dedicated to providing resources and encouragement for employee growth Mobility - Locations throughout the U.S. and Canada, with continued expansion Position Summary: Our outbound Appointment Setter is responsible for speaking with potential customers regarding their product needs and scheduling the customer for an in-home sales consultation. Essential Duties and Responsibilities: Initiate outbound calls for customer leads generated from the canvassing team.Review information provided by customers to confirm accuracy, and determine availability for in-home sales consultation.Overcome objections from potential customers regarding scheduling, cost, etc. to schedule sales consultation as soon as possible.De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolutionExceed customer service expectations by providing an outstanding experience to every potential customerAdhere to schedules while maintaining an acceptable level of service, customer satisfaction and qualityPromote teamwork through consistency, reliability, and group cohesivenessMust hold a valid driver's license.Performs other duties as assigned by supervisor. Experience and Minimum Qualifications: High School Diploma or equivalent.Must possess effective verbal and written communication skills and other web-based programsMust possess multi-tasking proficiency in ability to type while speaking to customersAbility to work independently as well as in a team environmentMust be customer-oriented and able to effectively trouble shoot and resolve customer questions and concernsAbility to adapt to new situations and learn quicklyHigh level of flexibility in a constantly changing environmentAbility to make decisions quickly by balancing company guidelines and customer needsHigh degree of dependability, motivation, and flexibilityProficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status). Preferred Knowledge, Skills, Abilities, or Certifications: Previous experience in a dynamic call center or customer service roleHome Improvement knowledge and or experience Travel Requirements: No travel required. Overtime/Additional Hours Requirements: May be requested to work overtime on evenings and weekends dependent on business needs. Physical Requirements Normal Office EnvironmentIndoor work in a climate-controlled environment.Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Are We Your Company? Focused on Growth Leaf Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. With offices across the U.S. and