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Call Center Manager

Date Posted: Jun 23, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Alabama, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

Arrabisis Company is looking for an experienced Call Center Manager to lead their call center operations in Adger, Alabama. The role focuses on ensuring exceptional customer service, enhancing processes, and managing a team of customer service representatives while driving strategic initiatives to improve overall performance.

Key responsibilities

  • Manage and lead the call center team to achieve performance metrics
  • Develop and implement call center strategies for efficiency
  • Monitor and analyze performance data to identify trends and recommend improvements
  • Provide coaching, training, and development for staff
  • Ensure compliance with company policies and industry regulations
  • Collaborate with other departments for a seamless customer experience
  • Prepare and present performance reports to senior management
  • Manage scheduling, staffing, and resource allocation for call volume demands
  • Handle escalated customer issues and complaints

Required skills

  • Call Centre / Customer Service experience
  • Team Leadership
  • Process Improvement
  • Data Analysis
  • Coaching and Training
  • Customer Experience Enhancement

What the company offers

Not specified in the original listing.

Skills Required

Company Overview

Arrabisis Company
Boerne, Texas, United States of America
4 Current Jobs Openings

Arrabisis Company specializes in providing customer service solutions, focusing on enhancing the customer experience through effective call center management. The company is committed to maintaining high performance and quality standards in its opera... Read More

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