Job DescriptionJob DescriptionCall Center ManagerLuxury Bath of SpokaneLocation: Spokane, WACompensation: $50,000 annually + performance bonusesAbout UsCreating a fresh solution to bath remodeling, Luxury Bath of Spokane offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers, and consumers with accessibility needs. Luxury Bath was created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and have extended that same level of quality into all our products.America's fastest-growing acrylic bath remodeling company, Luxury Bath of Spokane is seeking an experienced Confirmation Call Center Manager to join our Spokane, WA team. The ideal candidate will have strong leadership skills, excellent communication abilities, customer service experience, and a proven track record of managing call center operations. Evening and weekend availability is required.ResponsibilitiesSchedule and confirm appointments for our sales teamRecruit, train, coach, and manage Call Center RepresentativesAnswer inbound calls and make outbound calls to prospective customersDeliver exceptional customer service and resolve customer concernsManage and coordinate sales representatives' schedulesMonitor team performance and ensure productivity goals are metAchieve weekly and monthly appointment-setting quotasTrack key performance metrics and provide performance feedbackMaintain accurate customer records and reportingQualificationsPrevious call center leadership or management experience preferredStrong customer service and communication skillsExcellent organizational and time management abilitiesComfortable using CRM systems and Microsoft Office applicationsAbility to motivate and develop a teamStrong problem-solving and conflict-resolution skillsHigh school diploma or equivalent requiredWhat We OfferCompetitive base salary of $50,000 annuallyMonthly and quarterly bonus opportunitiesCareer growth with a rapidly expanding companyPaid trainingSupportive team environmentOpportunity to make a direct impact on company growthApply today and become part of a growing organization dedicated to delivering exceptional home improvement solutions and outstanding customer experiences.Powered by JazzHRMjkHqUsJQi
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Not specified in the original listing.
