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Call Center & Dispatch Manager

Date Posted: May 28, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Daytona Beach, Ohio, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

The Call Center & Dispatch Manager at McAfee Heating and Air Conditioning will lead daily operations in customer service, scheduling, and dispatching teams, focusing on enhancing customer experience and operational efficiency. This role is pivotal in driving the company's growth and fostering a teamwork-driven environment where individual contributions matter.

Key responsibilities

  • Lead daily operations across customer service, scheduling, and dispatching teams
  • Drive booking rates, conversion performance, and customer experience metrics
  • Develop and execute operational strategies aligned with growth and revenue targets
  • Coach and develop individuals on the team
  • Oversee workforce planning, reporting, and performance management
  • Optimize CRM and call center technology, including ServiceTitan
  • Partner with Field Operations, Sales, and Service Managers to ensure seamless service delivery
  • Serve as escalation point for high-impact customer issues

Required skills

  • Experience managing and leading a team of 5-15 call center and/or dispatch professionals
  • Background in customer service, scheduling, and dispatch in Homes Services or Construction Trades
  • Experience in HVAC, electrical, plumbing, or sewer trades preferred
  • Strong reporting and performance management skills
  • Experience with ServiceTitan or similar CRM
  • Microsoft Office proficiency

What the company offers

  • Competitive pay with department bonus
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Company paid life insurance
  • Paid time off and holidays
  • Company cookouts and team events
  • Ongoing training and career advancement opportunities

Skills Required

Company Overview

McAfee Heating and Air Conditioning
Daytona Beach, Ohio, United States of America
0 Current Jobs Openings

McAfee Heating and Air Conditioning is a growing business that values teamwork, accountability, leadership, and professional development. They prioritize delivering exceptional customer experiences and fostering high-performing teams. Read More

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