Overview

Job DescriptionJob DescriptionDescription: Department: Courthouse ServicesReports To: Director of Courthouse ServicesLocation: Waukegan, IL Multi-site (Lake County)Employment Type: Part-Time / HourlySchedule: Monday-Friday, 9:00 AM-5:00 PM Flexible scheduling required for court accompaniment and client needsCompensation: $22.11 - $32.69 hourly (Pay Grade PG05-PG06) Salary commensurate with experienceAbout UsA Safe Place has served as Lake County's leading advocate for survivors of domestic violence and human trafficking. As a 501(c)(3) nonprofit, we are committed to safety, dignity, and long-term healing for individuals and families impacted by violence.Every role here matters. Whether you work directly with survivors or support the systems behind the scenes, you are part of a trauma-informed organization building pathways to safety and independence.About the RoleThe Bilingual Legal Services Case Manager walks alongside survivors of domestic violence and human trafficking as they navigate one of the most complex and high-stakes systems they will ever face, the legal system. In this role, you will be the person who makes that system accessible: explaining protective orders in plain language, accompanying clients to court, building relationships with judges, attorneys, and law enforcement, and connecting clients to the full range of services ASP has to offer.This is a role for someone who brings both legal knowledge and deep compassion, someone who understands that safety planning and empathy are just as important as paperwork. Bilingual (English/Spanish) proficiency is required.What You'll DoEligibility & IntakeConduct client eligibility determinations using CIS and InfonetComplete all required funding documentation, including DHS, ICADV, and Medicaid paperworkNeeds Assessment & Service PlanningConduct needs assessments using IM+CATS and/or IM+CANSDevelop individualized service plans and safety plans for survivors of domestic violence and human traffickingConnect clients to ASP programs and community resources through the referral processLegal Documentation & Court SupportAssist clients in preparing and filing orders of protection and other protective ordersAccompany clients to court hearings; provide emotional support and procedural guidanceExplain court procedures and legal options in accessible, empowering languageLegal System Navigation & AdvocacyServe as liaison between clients and the State's Attorney's Office, legal aid organizations, and Lake County law enforcementEducate court and law enforcement personnel on the Illinois Domestic Violence Act and Lake County protocolsRepresent ASP and the needs of survivors in community settingsDocumentation & Team SupportMaintain accurate, timely client records in CIS and InfonetSupport interns, volunteers, and new staff through training and procedural guidanceParticipate in staff meetings, agency trainings, and organizational initiativesMedicaid Billing NoticeThis position includes Medicaid billing as an essential function. The employee must maintain all credentials required to bill under applicable Medicaid programs, including RSA, MHP, or QMHP designation as required by role and funder.Requirements: What We're Looking ForRequiredBachelor's degree in counseling, social work, criminal justice, or a closely related field (HS diploma/GED + 3-5 years of qualifying experience may be considered in lieu of degree)Minimum 2 years of experience working with survivors of domestic violence or within the criminal justice systemBilingual proficiency: English and Spanish requiredKnowledge of the Illinois Domestic Violence Act, Human Trafficking Act, mandated reporting, HIPAA, and 42 CFR Part 2Proficiency in Microsoft 365; ability to learn client database systems (CIS, Infonet)Valid driver's license and reliable transportationPreferredMaster's degree in social work, counseling, or a related fieldQMHP, RSA, or MHP designation (or willingness to obtain)Experience in court advocacy, legal aid, or cr