Overview

Job DescriptionJob DescriptionPosition Title: Service AdvisorCompany: Woodhouse Auto FamilyJob Location: Complete Auto - 18505 Wright St, Omaha, NE 68130Position Type: Full-TimeSchedule: Monday - Friday, 7:00AM - 6:00PMCompensation: $45,000 - $55,000 per year, based on experience, skills, and qualificationsCompany Benefits for Full-Time Employees:Health Insurance: Medical + Health Savings Account, Dental, VisionLife InsuranceLong-term and Short-term Disability InsuranceRetirement Savings Plan: 401K Plan with company matchPaid Time OffPaid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas DayBereavement PayEmployee Assistance ProgramAdditional Perks & Rewards:New Employee Referrals BonusCustomer Referral BonusEmployee of the Month BonusEmployee Appreciation Week: Company-wide appreciation event with giveaways and appreciation gifts.Employee Discounts: Includes vehicles, parts, services.Woodhouse Family Insurance: Employee discounts for Home and Auto Insurance.Growth Potential: Opportunities to be promoted within our company.Tuition Assistance Program: Automotive Technology or Collision Repair.Woodhouse University: Paid In-house Technician Trainings.Automotive Technician Paid Manufacturer Training: Includes travel and accommodations.We are seeking a dedicated and knowledgeable individual to join our team as an Automotive Service Advisor. In this role, you will be the liaison between our customers and our automotive service technicians, ensuring that each customer receives exceptional service and their vehicle maintenance and repair needs are addressed promptly and efficiently.Why Join Woodhouse?At Woodhouse, you're not just an employee-you're part of our family. We proudly operate 24 locations representing 22 renowned brands. As a member of our team, you'll benefit from comprehensive training programs, mentorship opportunities, and a collaborative work environment that fosters growth. We value your contributions and are committed to helping you reach your full potential. Join us and be part of a thriving community where your skills are recognized, your ambitions are supported, and your career can flourish!Minimum Experience and QualificationsMust have a valid driver's license.Must have a clean driving record.Essential DutiesSchedules service appointments.Greets customers in a timely, friendly manner, completes full-circle-walk-around vehicle inspection and obtains vehicle information.Writes up customer's vehicle problems accurately and clearly on repair order.Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications and technicians' findings.Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.Checks manufacturer site for open recalls, special messages for warrant, or restrictions to the VIN number.Provides a complete and accurate written cost estimate for labor and parts.Establishes "promised time" - and checks with dispatcher, if necessary.Obtains customer's signature on repair orders and provides customers with a copy.Establishes customer's method of payment and obtains credit approval, if necessary.Checks on progress of repair throughout the day, contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair orders as appropriate.You will be responsible for other duties as assigned.Requirements:At least 18 years oldValid Driver's License with acceptable driving recordPost offer screenings: Background checkDrug screeningBackground Check: As part of our hiring process, we conduct background checks on candidates who receive a conditional offer of employment. This may include a review of cri