Overview

Job DescriptionJob DescriptionArchive Production Support Engineer - Hybrid - Alpharetta, GA & Montreal (first preference)6+ MonthsHybrid - 3 days a week We are looking for Linux-heavy support engineer (7+ years) with Python/shell scripting, ServiceNow/ITIL, and monitoring tools experience, supporting regulated, mission-critical systems. Production Support Engineer - Linux/Unix (On-Prem, 24/7 Environment) We're searching for an experienced Level 3 (L3) production support engineer who can quickly learn system architecture, troubleshoot complex issues, keep the platform stable, and find ways to automate operational work.Core requirements Strong Linux/Unix administration and troubleshooting Python scripting and automation experience Shell scripting knowledge Understanding of servers, storage, networking, and infrastructure dependencies Experience supporting production environments and resolving incidents Ability to understand system architecture and work independently Interest in using AI tools to improve automation and operational efficiencyKey flexibility points Not a developer role: Candidates don't need to be hands-on software developers. Someone who knows the environment and can use scripting and AI tools to automate processes will add significant value. Python vs. shell: Python is preferred, but strong shell-based automation will also be considered. Experience: The spec says 7 years, but that isn't a hard requirement. Candidates with 5-6 years and the right technical depth are welcome. Storage: No specific vendor or platform required. Candidates should understand core concepts (SAN, NAS, WORM) and how storage integrates with servers and applications. Industry: Financial services experience is not required. Background in compliance archiving, records management, WORM storage, or retention schedules is a plus, not a prerequisite. We're prioritizing strong infrastructure fundamentals, so candidates from other industries are encouraged.Responsibilities Support production systems and resolve incidents Troubleshoot infrastructure and application issues Maintain system stability and availability Participate in on-call rotations Build scripts and automation to improve efficiency Identify opportunities to use AI tools to reduce manual effort The on-prem environment has plenty of room to improve processes, so proactive problem-solvers will find opportunities to contribute well beyond day-to-day support.On-call and weekends 24/7 support is required for this business-critical platform. The team currently has three dedicated resources and plans to add two more. Once at five, weekend on-call will rotate, roughly one weekend per month per person. Weekend work is typically incident-driven, not scheduled. There is no formal comp-time policy. The manager handles it case by case. After a major weekend outage (e.g., 5-10 hours), time off during the week is typically flexible. Minor issues ( 30 minutes) generally don't earn additional time off. The team is flexible and doesn't micromanage daily schedules. Team and interview process The role sits on a small, dedicated support squad within a larger engineering organization (roughly 7-8 people). The direct manager is based in Montreal. The manager's team conducts initial interviews. The hiring manager conducts the final technical interview and assessment. Ideal background: Linux/Unix infrastructure and production support, with knowledge of servers, storage, networking, and automation.ResponsibilitiesWhat You'll Do Support and troubleshoot mission-critical applications and infrastructure Manage change, incident, and problem processes using ticketing systems such as ServiceNow, following ITIL practices Work in Linux environments, using Python/shell scripting and job scheduling tools such as Autosys Improve and evolve the archive process, including documentation, best practices, tracking, and scopingWhat You'll Bring 7+ years of experience in Linux environments, especially file systems Good understand