Overview

JOB TITLE: Application Data Analyst JOB LOCATION: Quincy MA WAGE RANGE : $60-$62 JOB NUMBER: ITS77-EHS-FY27-DATA ANAL- 004- JOB DESCRIPTION: The Data Analyst provides technical support for enterprise applications and data/reporting platforms, including Enterprise Invoice Management/Enterprise Service Management (EIMESM), Snowflake, and Tableau. EIMESM system is a highly customized application which currently processes approximately $3.5 billion in invoicing, service delivery management and reporting across eight EOHHS constituent agencies, as well as the Executive Office of Veteran Services (EOVS). The EIM/ESM system involves approximately 8,000 agency and provider users and 1,100 provider organizations. This position works closely with and serves as a technical resource to the Application/Solutions Architect, assisting with solution design, technical analysis, development, implementation, and ongoing application support. The role also provides hands-on administration of Snowflake and Tableau and works across application, infrastructure, database, reporting, and business teams to maintain reliable and secure technology environments. JOB DUTIES (Detailed Statement of Duties and Responsibilities): Application Architecture & Technical Support Support the Application/Solutions Architect in evaluating, designing, documenting, and implementing application solutions and enhancements. Assist with translating business requirements into technical specifications, designs, and implementation plans. Provide technical analysis and recommendations related to application architecture, databases, interfaces, middleware, infrastructure, and integrations. Develop and maintain technical designs, application documentation, diagrams, and implementation artifacts. Support technical reviews of application changes, database scripts, interfaces, and production releases. Participate in application modernization and enhancement initiatives under the technical direction of the Application/Solutions Architect. Serve as a technical resource to development, QA, infrastructure, operations, and business teams. Application & Production Support Develop and maintain a strong understanding of EIMESM application components, databases, interfaces, middleware, operating systems, and supporting infrastructure. Work with EOHHS, EOTSS/AWS, and other technical teams to support production and non-production environments. Coordinate and support application installations, configurations, deployments, upgrades, and production releases. Troubleshoot complex application, database, interface, infrastructure, and batch-processing issues. Perform or support application database administration and UNIX application administration activities. Maintain technical documentation, operating procedures, and application knowledge-base information. Support production operations and participate in on-call activities as required. Snowflake & Tableau Administration Administer and support enterprise Snowflake and Tableau environments, ensuring availability, security, performance, and reliability. Manage Snowflake databases, schemas, warehouses, users, roles, permissions, and platform configurations. Monitor Snowflake workloads, queries, storage, and compute utilization and assist with performance and cost optimization. Administer Tableau Server and/or Tableau Cloud, including users, groups, permissions, projects, data sources, queries, dashboards, workbooks, extracts, schedules, and subscriptions. Monitor Tableau platform performance, extract refreshes, scheduled processes, and system utilization and troubleshoot operational issues. Manage Snowflake and Tableau access controls in accordance with enterprise security and data-governance standards. Support Tableau connectivity to Snowflake and other enterprise data sources. Support platform upgrades, integrations, configuration changes, capacity planning, and lifecycle management. Maintain administration standards, operating procedures, and techni