Overview

Job DescriptionJob DescriptionWe are excited that you are considering joining Nova Southeastern University!Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. Primary Purpose:Supports the graduate admissions process by providing accurate information and guidance to prospective applicants from inquiry through admissions decision, ensuring timely application review and consistent communication in accordance with institutional policies. Job Category: ExemptHiring Range: $47,000.00Pay Basis: AnnuallySubject to Grant Funding? No Essential Job Functions: 1. Manages a defined portfolio of inquiries and applicants from inquiry through admissions decision 2. Monitors application status and supports applicant progress through established admissions stages based on readiness and application status 3. Conducts inbound and outbound communication across all channels (phone, email, text, virtual) 4. Maintains consistent communication cadence and documents all activity in CRM 5. Identifies stalled applicants and conducts appropriate follow-up in accordance with admissions policies 6. Ensures all inquiries are assigned a final disposition by the end of each term with accurate reasoning 7. Ensures all applicants receive a final decision prior to the start of term 8. Conducts applicant review for eligibility, including GPA, prerequisites, and program fit 9. Reviews "ready-for-review" applicants within established timeframes 10. Provides accurate advisement on admissions requirements, program fit, and next steps 11. Collaborates with Admissions Services Representatives to support file readiness 12. Supports follow-up activities and admitted applicant communications 13. Participates in events, presentations, and cross-functional outreach and recruitment activities to provide program information 14. Provides feedback on process bottlenecks and applicant trends 15. Maintains data integrity and confidentiality across all systems 16. Completes special projects as assigned 17. Performs other duties as assigned or requiredJob Requirements: Required Knowledge, Skills, & Abilities: Knowledge: 1. Digital Media - Working knowledge of digital and web-based communication tools and platforms used to share accurate, consistent, and accessible information with prospective and current applicants through approved digital channels. 2. Customer and Personal Service - Working knowledge of principles and processes for providing responsive, respectful, and student-centered service, including needs assessment, adherence to service quality standards, and evaluation of user experience for continuous improvement. 3. English Language - General knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar, sufficient to communicate clearly and professionally in written and verbal formats. 4. Communications and Outreach - Working knowledge of methods for clearly describing academic programs, admissions requirements, and institutional services in a factual, accurate, and compliant manner to support informed decision-making. 5. Office Technology - General knowledge of the Microsoft Office Suite (Outlook, Word, and Excel) for routine communication, documentation, and data entry. Skills: 1. Service Orientation - Basic skill in proactively identifying ways to assist applicants and colleagues in navigating processes and resolv