Overview

At Credit Acceptance, we are building on the foundation of a successful business while investing in the future through technology, data, AI, and continuous improvement. As we continue to evolve, our Team Members play an active role in improving experiences, driving meaningful change, and shaping the future of our business. We foster an environment where people are empowered to contribute ideas, develop their careers, make an impact, and help lead our continued transformation. Our Operations teams are at the heart of the dealer and customer experience, making a direct impact throughout the contract lifecycle. Team Members combine service, problem solving, and operational excellence to help customers navigate challenges, strengthen relationships, and create positive outcomes. Operations offers meaningful work, opportunities to grow your skills and career, and the chance to make a difference every day. Account Solutions Representative What's In It For You! Above market pay structure starting at $17.75-$20.85 (based on experience) plus uncapped monthly bonus based on performance. The estimated average bonus target for this position is around $700/month. Paid bi-weekly Annual hourly pay increases based on your performance Competitive benefits/perks that begin on your first day! Work from home/remote Medical, Dental, Vision Paid training Paid time off and paid holidays Computer equipment provided (monitors, mouse, keyboard, webcam) Paid parental time 401k with employer match Tuition reimbursement Growth opportunities to advance your career Ongoing training and development Many more additional benefits including monthly fitness reimbursement and adoption assistance - apply to learn more about the entire package! When Will You Work? Mandatory 5 week virtual training Monday through Friday 10am - 7pm CST starting on 11/09/2026 Schedule: Schedule choices below are listed in Central Standard Time (CST) Option 1: Monday: 1pm-10pm, Tuesday: OFF, Wednesday: 7am - 4pm, Thursday: FLEX, Friday: FLEX, Saturday: 10am - 7pm Sunday: OFF Option 2: Monday: 7am - 4pm, Tuesday: OFF, Wednesday: FLEX, Thursday: FLEX, Friday: 1pm-10pm, Saturday: OFF Sunday: 10am - 7pm Schedule choices are based on availability What Will You Do? You change lives by helping to keep the customer on the road to a better financial future. Your role as an Account Solutions Representative is to: Create solutions to assist the customer from becoming further past due and get them current, where possible Create a solution to assist the customer to cancel or stop vehicle repossession Handle Phone Calls: You will spend a vast majority of your time signed on to our phone system to handle customer phone calls (inbound and outbound) You help these customers by: Consistently, efficiently, and lawfully contacting customers who are behind on their auto loan payments Professionally and respectfully working with customers to help them bring and keep their account current Ensuring the information that we depend on to contact the customer is up to date Leveraging our call model to assist in setting up promises that help to bring the customers' account current and/or cancel repossessions based on their specific situation Supporting additional customer service requests What Skills/Experience Are We Looking For? Must have: High School Diploma High speed internet connection with a minimum of 15mbps download speed Nice to have: Previous customer service and/or collection experience in call center environment Experience in the finance or automotive industry Experience in any position where you had to demonstrate excellent customer support or persuasive skills Who We Are Credit Acceptance is an award-winning workplace having been on Fortune's Top 100 Workplaces list 10 of the last 11 years! We offer a great work environment, awesome Team Members, competitive benefits, progressive career opportunities, and we work hard to ensure every Team Member is empowered to work to their fullest potential We are