Overview

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves - The Workplace Services Coordinator is responsible for delivering exceptional client experience every day through enhanced ticket management, client engagement, proactive communication, and high touch service within a select portfolio of properties. The Workplace Services Coordinator will be expected to increase the level of engagement and partnership between JLL, service partners and our client to provide superior service delivery while enhancing their individual personal and professional skills. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment into your day to day. Job Responsibilities Manage and respond to executive ticket requests, partnering with the workplace services delivery team to resolve requests and deliver top notch service to executives within the portfolio Lead implementation of building readiness standards for executive spaces and partner with local workplace teams to ensure consistent executive experience across portfolio Proactively recognize building operational needs and opportunities in the workplace experience to reduce friction for client's employees Ensure Workplace Services are executed in a manner consistent with the SLA's, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations Partner, collaborate, and influence broader team of Workplace Services Coordinators to consistently deliver high touch customer service by fostering a positive work culture and strong team dynamic Supports team leads in incorporating lessons learned and best practices into standard operating procedures and playbooks as needed Briefs leadership on key local developments and seizes opportunities to play a role in the execution of the client workplace strategy Supports data collection, analysis and reporting to ensure alignment with the clients' goals and objectives Achieve and exceeds goals including performance goals, team goals and client's goals and objectives Strive to continually improve Experience Service performance Onsite five days a week Ensuring Exceptional Service Works collaboratively within the account team in the integrated delivery of Experience Services across all workstreams. Builds meaningful lasting relationships with client employees and guests for intuitive service delivery, anticipating needs or concerns to exceed client expectations Visibly engaged and well known in the workplace; onsite 5 days a week Conduct routine walkthroughs and assessments of the workspace and soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the client Receives and responds to all requests or issues within a specific period of time, including a personal follow up to client employees to ensure timely responses to questions / requests Partners with soft services providers to establish and continually reinforce the expectation of service excellence to create value for the client (janitorial, mailroom, etc.) Assistance and flexibility with client events and catering as needed to ensure flawless delivery Assists with third party vendor relationships and service partners to provide maximum service delivery Engage in a culture of continuous impro