Overview

Title: Remote Customer Service Representatives - Prescription Savings Programs Status: Remote, W-9 (Independent Contractor) Where Customer Service Meets Compassion Make a meaningful difference for people navigating the cost of their prescription medications and the process of accessing available assistance. In this remote opportunity, you'll be a trusted resource for individuals seeking support through prescription savings and assistance programs, answering questions, explaining the enrollment process, and helping them understand their available options. If you're a compassionate, detail-oriented problem solver who takes pride in providing exceptional service and helping people feel supported, this may be just what you're looking for. This remote, flexible opportunity pays independent contractors $15 per hour. What You'll Be DoingHandling incoming and outgoing phone calls, responding to customer questions, and explaining program requirementsObtaining patient financial records and other required documentation, verifying insurance benefits, and reviewing patient records and established guidelines to determine eligibility for assistance programsProcessing orders for specialty medications, including obtaining and documenting the required authorizationsHandling all customer interactions with compassion and professionalism, including those with upset or frustrated callersDocumenting and escalating complex adverse events or product quality complaints according to detailed client and program guidelinesEnsuring compliance with established processes, procedures, and regulations concerning medication ordering, medication distribution, and communication protocols About You At least one year of experience in a call center customer service environment is preferred, and medical office, pharmacy, or non-clinical medical experience is very helpful. To be a successful Customer Service Representative for this client, it's also essential to have:Strong written and verbal communication skills to clearly and effectively explain information to customersGreat active listening skills, and the ability to ask probing questions as neededStrong analytical and problem-solving skillsExcellent attention to detailComputer proficiency to navigate multiple programs and databases while assisting customersThe ability to consistently deliver compassionate, high-quality customer service in a fast-paced, high-volume environmentEffective de-escalation skills when handling difficult calls Your Home Office Environment Because NexRep Marketplace contractors perform services remotely and independently, you'll need a quiet, dedicated workspace, along with:Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)A PC with Windows 11 (Macs and Chromebooks are not supported at this time)At least 8GB of RAM, with at least 4GB available for useA processor capable of reliably running all required software and programs simultaneouslyUp-to-date antivirus softwareDual monitors, each capable of displaying at least 1024 x 768 pixelsA USB noise-cancelling headsetA webcam for your Certification experienceA smart phone to facilitate dual-factor authentication Where NexRep Contracts NexRep contracts with people in 31 states. You are eligible to contract with NexRep if you reside in one of these states: AL, AK, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MT, NE, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, or WY. We do not currently contract with anyone outside of the US. Flexible Schedule As a Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are Monday through Friday, 8:00 AM to 8:00 PM ET. Please note that this third-party client requires that each independent contractor services a minimum of 20 hours per week. If you'd prefer to service fewer than 20 hours per week as an independent contractor, y