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Work From Home Inbound Contact Centre Agent

Date Posted: Jun 30, 2026
: C$ 15.00 - C$ 15.00
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Job Detail

  • location_on
    Location Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 28, 2026
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Job Description

Overview

MCI is a rapidly growing tech-enabled business services company seeking Work From Home Inbound Contact Centre Agents to provide customer support. The role is suited for individuals who enjoy helping others and excel in a remote work environment, answering calls and handling inquiries while utilizing advanced technologies.

Key responsibilities

  • Receive and respond to inbound customer calls.
  • Assist with inquiries, complaints, and service requests.
  • Provide clear and accurate information about products and services.
  • Log all customer interactions in the system.
  • Follow company protocols and escalate issues when necessary.

Required skills

  • Customer support experience
  • Call center operations experience preferred
  • Excellent verbal communication and listening skills
  • Ability to work independently and manage time effectively
  • Reliable internet connection and quiet home office setup
  • High school diploma or equivalent required
  • Must be 18 years or older

What the company offers

  • Paid Time Off and paid holidays
  • Health Benefits: supplemental health coverage through Blue Cross
  • Life Insurance options
  • Career growth with a focus on internal promotions
  • Paid training
  • Fun, engaging work environment
  • Casual dress code

Skills Required

Company Overview

MCI Careers
Canada
72 Current Jobs Openings

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. They are committed to fostering an environment where professionals can bu... Read More

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