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Work-at-Home Contact Centre Associate

Date Posted: Jun 30, 2026
: C$ 15.00 - C$ 15.00
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Job Detail

  • location_on
    Location Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 28, 2026
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Job Description

Overview

MCI Careers is seeking dedicated Work-at-Home Contact Centre Associates to deliver exceptional customer support remotely. This role involves managing various customer interactions through phone, email, or chat while utilizing advanced technology to enhance customer experiences. The ideal candidates should be tech-savvy, empathetic, and capable of working independently.

Key responsibilities

  • Handle inbound and outbound customer communications via phone, email, or chat
  • Resolve customer issues efficiently and professionally
  • Provide product and service information clearly and accurately
  • Record customer interactions and feedback in the system
  • Collaborate with team members and participate in virtual training sessions

Required skills

  • Excellent communication skills
  • Problem-solving skills
  • Ability to work independently
  • Time management skills
  • Stable internet connection
  • Quiet home office setup
  • High school diploma or equivalent
  • Previous experience in a contact center or customer service role preferred

What the company offers

  • Paid Time Off and paid holidays
  • Health Benefits through Blue Cross for full-time employees
  • Life insurance options
  • Accident and critical illness insurance
  • Career growth with a focus on internal promotions
  • Paid training
  • Team-oriented culture with a fun and engaging work environment
  • Casual dress code

Skills Required

Company Overview

MCI Careers
Canada
72 Current Jobs Openings

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. They are committed to fostering an environment where professionals can bu... Read More

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