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Work-at-Home Contact Centre Associate

Date Posted: Jun 23, 2026
: C$ 15.00 - C$ 15.00
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Job Detail

  • location_on
    Location Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

MCI is a rapidly growing tech-enabled business services company in the USA, seeking Work-at-Home Contact Centre Associates to provide exceptional customer support remotely. The role is suited for tech-savvy and empathetic individuals capable of handling various customer interactions from home, contributing to MCI's commitment to excellent customer experiences across multiple industries.

Key responsibilities

  • Handle inbound and outbound customer communications via phone, email, or chat
  • Resolve customer issues efficiently and professionally
  • Provide product and service information clearly and accurately
  • Record customer interactions and feedback in the system
  • Collaborate with team members and participate in virtual training sessions

Required skills

  • High school diploma or equivalent
  • Previous experience in a contact center or customer service role preferred
  • Excellent communication and problem-solving skills
  • Ability to work independently and manage time effectively
  • Stable internet connection and a quiet home office setup
  • Age of 18 years or older

What the company offers

  • Paid Time Off: Earn PTO and paid holidays
  • Health Benefits: Full-time employees eligible for supplemental health coverage
  • Life Insurance: Access to life insurance options
  • Career Growth: Focus on internal promotions
  • Paid Training: Learn new skills while earning a paycheck
  • Fun, Engaging Work Environment: Team-oriented culture
  • Casual Dress Code: Comfortable work attire

Skills Required

Company Overview

MCI Careers
Canada
72 Current Jobs Openings

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. They are committed to fostering an environment where professionals can bu... Read More

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