Overview

Position Summary We're looking for motivated, people-focused individuals who enjoy helping others and delivering a professional client experience. This remote position combines client support, appointment scheduling, and benefit education while working with individuals and families who have expressed interest in learning more about available programs. There is no cold calling or door-to-door prospecting. Instead, you'll focus on connecting with members, understanding their needs, answering questions, and helping them navigate the information available to them. About the Role For more than 60 years, we have worked with unions and professional associations across North America, helping provide benefit solutions to working individuals and their families. Our approach is built around clear communication, personalized service, and developing lasting client relationships. We also invest in our team through comprehensive training, ongoing mentorship, and opportunities to develop professionally and advance based on performance. What You'll Be Doing Your responsibilities will include: Connect with members who have requested benefit information Coordinate and schedule virtual appointments Conduct client consultations by phone and video conference Ask questions to better understand each member's individual needs Clearly explain available programs and benefit options Respond to questions and provide helpful, professional guidance Assist clients with online applications, forms, and documentation Maintain accurate and organized client records Complete follow-ups and provide continued client support Participate in ongoing training, coaching, and skill development Collaborate with team members to maintain a high standard of client service What We Provide 100% remote work environment Flexible scheduling Weekly compensation Performance-based bonuses and incentives Long-term residual income opportunities Health benefit options Comprehensive training and onboarding Ongoing one-on-one coaching and mentorship Leadership and professional development Performance-based advancement opportunities Long-term career growth potential Recognition and travel incentive opportunities, with previous destinations including Cancun, Puerto Rico, Las Vegas, Disney, and the Bahamas What We're Looking For You don't need previous industry experience to be considered. We're looking for individuals who are dependable, professional, willing to learn, and comfortable working directly with people. Successful candidates typically have: Strong verbal and interpersonal communication skills A friendly, professional, and client-focused approach Good listening and problem-solving abilities Strong organization and time-management skills Comfort using computers and virtual meeting platforms Ability to work independently and stay productive from home Self-motivation and consistent follow-through Willingness to learn, accept feedback, and develop new skills High school diploma or equivalent Previous customer service, hospitality, retail, administrative, or sales experience is helpful but not required Fully Virtual Interview & Training Our hiring process is designed to be convenient and accessible. Interviews, onboarding, and training are completed virtually, allowing candidates to participate from home. Take the Next Step If you're looking for a remote career where you can work with people, develop valuable professional skills, increase your earning potential, and pursue opportunities for advancement, this could be a great fit. Bring your motivation and willingness to learn we'll provide the training, coaching, and resources to help you develop. Apply today to learn more about the opportunity and our virtual interview process.