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WAH Customer Service Agent

Date Posted: Jun 30, 2026
: C$ 15.00 - C$ 15.00
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Job Detail

  • location_on
    Location Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 28, 2026
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Job Description

Overview

MCI is seeking Work-at-Home Customer Service Agents to deliver friendly and efficient support to customers from a remote location. This role is ideal for individuals who are empathetic, patient, and enjoy problem-solving while working independently in a fast-growing tech-enabled business services environment.

Key responsibilities

  • Respond to customer inquiries via phone, email, or chat
  • Provide accurate information about products, services, and policies
  • Resolve customer complaints and escalate issues when necessary
  • Maintain detailed records of customer interactions
  • Meet performance metrics including response time and customer satisfaction

Required skills

  • Previous customer service or call center experience preferred
  • Strong communication and interpersonal skills
  • Ability to work independently in a remote setting
  • Reliable internet connection and a quiet workspace
  • High school diploma or equivalent required
  • Must be 18 years or older

What the company offers

  • Paid Time Off: Earn PTO and paid holidays
  • Health Benefits: Eligible for supplemental health coverage
  • Life Insurance: Access to life insurance options
  • Supplemental Insurance: Accident and critical illness insurance
  • Career Growth: Focus on internal promotions and advancement opportunities
  • Paid Training: Learn new skills while earning a paycheck
  • Fun, Engaging Work Environment: Team-oriented culture
  • Casual Dress Code: Comfortable work attire

Skills Required

Company Overview

MCI Careers
Canada
72 Current Jobs Openings

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. They are committed to fostering an environment where professionals can bu... Read More

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