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WAH Customer Service Agent

Date Posted: Jun 29, 2026
: C$ 15.00 - C$ 15.00
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Job Detail

  • location_on
    Location Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 27, 2026
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Job Description

Overview

MCI Careers is seeking Work-at-Home (WAH) Customer Service Agents to provide friendly and efficient support to customers from a remote location. This role is ideal for empathetic and patient individuals who enjoy problem-solving and can work independently. MCI is a rapidly growing tech-enabled business service company offering customer experience and business process outsourcing solutions across multiple industries.

Key responsibilities

  • Respond to customer inquiries via phone, email, or chat.
  • Provide accurate information about products, services, and policies.
  • Resolve customer complaints and escalate issues when necessary.
  • Maintain detailed records of customer interactions.
  • Meet performance metrics including response time and customer satisfaction.

Required skills

  • Previous customer service or call center experience preferred.
  • Strong communication and interpersonal skills.
  • Ability to work independently in a remote setting.
  • Reliable internet connection and a quiet workspace.
  • High school diploma or equivalent required.

What the company offers

  • Paid Time Off and paid holidays.
  • Health Benefits eligible for full-time employees.
  • Life insurance options available.
  • Supplemental insurance for accidents and critical illness.
  • Opportunities for career growth and internal promotions.
  • Paid training to learn new skills.
  • Fun, engaging work environment with a team-oriented culture.
  • Casual dress code.

Skills Required

Company Overview

MCI Careers
Canada
72 Current Jobs Openings

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. They are committed to fostering an environment where professionals can bu... Read More

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