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VP Strategic Customer Programs

Date Posted: Jun 19, 2026
Job is expired

Job Detail

  • location_on
    Location United States of America
  • desktop_windows
    Job Type: Remote
  • schedule
    Shift: First Shift (Day)
  • analytics
    Career Level: Department Head
  • group
    Positions: 1
  • calendar_view_day
    Experience: Fresh
  • male
    Gender: Female
  • school
    Degree: Non-Matriculation
  • calendar_month
    Apply Before: Aug 18, 2026
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Job Description

Overview

The VP of Strategic Customer Programs at Karbon is responsible for the successful execution of significant programs for strategic customers. This high-visibility role requires a leader to oversee multi-workstream programs while managing key customer relationships and ensuring the alignment of project goals with customer expectations.

Key responsibilities

  • Serve as the single point of accountability for program success from kickoff to deployment
  • Drive and govern the master project plan including onboarding, training, data migration, integration, and support
  • Act as the primary executive contact for strategic customer stakeholders
  • Lead a cross-functional team across project management, implementation, customer success, and support
  • Deliver go-live for all offices by the target date with trained users and validated integrations
  • Maintain a live risk register and ensure confidence levels across identified program risks

Required skills

  • 10+ years of experience in leading complex enterprise SaaS implementations
  • Proven success in managing multi-workstream deployments
  • Strong command of project governance, risk management, and executive communication
  • Experience with cross-functional team leadership and people management
  • Exceptional communication skills for stakeholder engagement
  • Familiarity with practice management or accounting technology

What the company offers

  • Flexible Time Off with an encouraged 4 weeks use per year
  • Company paid medical for employees and eligible dependents
  • Paid dental and vision for employees and eligible dependents
  • 401(k) with company matching
  • Flexible Spending Account
  • Up to 8 weeks paid parental leave
  • Work-from-home stipend
  • Collaborative, team-oriented culture that embraces diversity

Skills Required

Company Overview

Karbon
United States of America
0 Current Jobs Openings

Karbon is the global leader in AI-powered practice management software for accounting firms. With an award-winning cloud platform, we help accounting professionals work more efficiently and collaboratively. Known for a people-first culture, we are re... Read More

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