Overview

OverviewPOSITION SUMMARY:Responsible for leading, directing, and mentoring sales and service teams to achieve branch outcomes. Leads business development goals and objections, staffing levels, schedule and performance standards. Embraces and works to achieve the mission and values of the organization. Performs other special projects and assignments as may be directed and delegated by the Vice President/Regional Manager. GREENSTATE CULTURE:At GreenState, we are committed to creating lasting value for those we serve by investing deeply in our employees, members, and communities. We empower our employees to innovate and grow, creating opportunities that positively impact our members and strengthen our communities.Our flexible work schedules support a healthy work-life balance, and we foster a collaborative, team-oriented environment. Our diverse team brings varied perspectives and empowered voices that enrich our service to members and communities.We offer a benefits package designed to support your whole self-featuring rich insurance options, a strong 401(k), 13 paid holidays, and unlimited time off to help you thrive both personally and professionally. Salary range for this position is $82,321.72 - $96,243.68 with a progressive benefit package. ResponsibilitiesESSENTIAL DUTIES AND RESPONSIBILITIES:Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.Ensures confidentiality of member information.Supports a diverse and inclusive work environment.Oversees and manages retail branch banking offices, which include sales, service and operations. Includes managing branch staff with functions such as HR, audit, facilities, training and project assignments with the region.Implements plan (routines, tactics, strategies) to support achievement of goals and reinforces policies and procedures to comply with fundamental business and credit priorities of the credit union.Demonstrates teamwork in all interactions with co-workers and in the completion of all duties and responsibilities.Ensures confidentiality of member information.Participates in community and business functions/groups to ensure a positive image for the credit union within the designated marketplace.Responsible for efficient operations through continued assessment and improvements.Responsible for ensuring that all Credit Union policies, procedures are performed consistently with Board and management guidelines including office equipment and facilities upkeep.Monitors and reports as requested branch activities in key performance areas.Develops and recommends annual branch performance targets in both team and individual expectations.Coaches the branches to achieve business development activities including outside networking, in-branch selling, outbound phone selling skills and targeted branch correspondence. Coach to maximize these activities to branch loan and deposit goals as well as referrals to our branch partners (Mortgage, Commercial, Wealth Management and Insurance) and other services available to our membership.Create train/develop and coach a successful sales & service team by holding employees accountable for performance, rewards/recognition for achieving sales and service goals and retention for top talent.Conducts periodic sales and service performance with branch staff. Monitor branch activities and results to insure branch and employee success.Prepares and conducts performance evaluations, prepares documentation for retent